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Can I terminate the contract online?
You can initiate the contract termination process online if it Dium">WAs originally concluded online. Learn more here: https://www.telecomarmenia.am/en/termination-application
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What is my SIM-card’s valiDity period in case of positive account balance?
For a prepaid mobile number with a positive balance, if no payment has been made, the account has not been topped up, and the number has not been used for outgoing or incoming (voice or non-voice) calls or for senDing SMS messages for a period of three months or more, the number with a positive balance is retained for 6 (six) months after termination of the contract, in accordance with clause 13.2.12 of the Terms and ConDitions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC. During this period, the contract may be re-concluded, and after the expiration of this period, the same number may be restored subject to the number's availability.
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Is there a validation period for the accumulated bonus points?
Yes, all the points accumulated in 1 year will have the same valiDity period. That is in case user registered in 2019 and starts to accumulate points, the accumulated point will be valid until 31.12.2020, points accumulated in 2020 will be valid until 31.12.2021.
In case of no usage of the current bonus points, during the valiDity period, all the accumulated points will be zeroed on the 31st of December of the next year. The nullification of the accumulated points is performed on yearly basis both for prepaid and postpaid users. Before nullifying the accumulated points users will get Dium">WArning notification sms 20 days in advance. In the personal account page user can see the accumulated points and its valiDity period. In case the user is subscribed to Beeline Bonus program for two or more years, then s/he will have two valiDity periods for the accumulated points:
- the previous year accumulated points and the current year accumulated points.
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally accorDing to 11.2 of the Terms and ConDitions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
Can I top up my phone balance in roaming?
Yes, You can top up Your balance in roaming via online payment, through terminals, depenDing on the country You are in.
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We use COMBO plan, but we don’t make use of mobile number. Will my phone be charged if we make a payment?
Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.
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During what period can I pay for the service before the termination of the contract?
Within 60 days after the end of the active period of the package for COMBO 2, and for COMBO 3 within 51 days after the end of the active period of the package
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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How i can pay for activation?
After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for 30-day period and there will be no need to Dial any code. You will be informed about package re-activation via SMS.
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How can I terminate landline service contract?
To cancel the contract, the person after whom the landline service contract Dium">WAs formed, should visit Beeline retail store along with his passport. After making required payments, the contract for the service provision will be canceled.