FAQ
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Payments validity period
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How can I know the balance recharge validity period?
Recharge is unlimited. You will be able to use the top up amount for an unlimited period as long as Your balance is positive (there is money on the balance).
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If there is no charging period, can I go without charging and talking even for 1 year?
Yes, if Your balance is not zero. If it is zero, then You can use only incoming services (receive calls and SMS).
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC. You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services.
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What is my SIM-card’s validity period in case of positive account balance?
For a prepaid mobile number with a positive balance, if no payment has been made, the account has not been topped up, and the number has not been used for outgoing or incoming (voice or non-voice) calls or for sending SMS messages for a period of three months or more, the number with a positive balance is retained for 6 (six) months after termination of the contract, in accordance with clause 13.2.12 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC. During this period, the contract may be re-concluded, and after the expiration of this period, the same number may be restored subject to the number's availability.
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How can I know the balance recharge validity period?
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Trusted Payment
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How the amount will the charged if there is no sufficient amount on the balance?
The period of the transferred amount is 3 days, after which "Trusted Payment" amount will be charged automatically, even if there is no corresponding amount on the account.
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Why can't I use the service?
Next time "Trusted payment" can be received 2 days after the charge of the previously received amount. You can use the service again, when the previous received amount has been charged from the balance. The service is available to prepaid system subscribers, who have been using "Team" mobile network services for more than 3 months.
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How can I block the service with a code? I do not want this service be available for my phone number.
The service cannot be blocked by any code. To block it, You can contact the call center or visit the Team office.
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How much is the service connection cost?
The service activation price is 29 AMD.
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Can I use the service while outside of Armenia?
It is possible to get "Trusted payment" both in Armenia and in roaming.
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Can postpaid subscribers use the service?
The service available only for prepaid subscribers.
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How the amount will the charged if there is no sufficient amount on the balance?
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Cards
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Can I buy a phone number online?
Yes, You can buy a phone number by visiting the eShop section of the telecomarmenia.am website.
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Can I buy an eSIM on the website?
Yes, You can buy an eSIM by visiting the eShop section of the telecomarmenia.am website.
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Can I buy a phone number online?