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Can I terminate the contract online?
You can initiate the contract termination process online if it was originally concluded online. Learn more here: https://www.telecomarmenia.am/en/termination-application
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Can I buy an eSIM on the website?
Yes, You can buy an eSIM by Visiting the eshop section of the telecomarmenia.am website.
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Can I buy a phone number online?
Yes, You can buy a phone number by Visiting the shop/en/numbers/">eshop section of the telecomarmenia.am website.
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What is my SIM-card’s validity period in case of positive account balance?
For a prepaid mobile number with a positive balance, if no payment has been made, the account has not been topped up, and the number has not been used for outgoing or incoming (voice or non-voice) calls or for sending SMS messages for a period of three months or more, the number with a positive balance is retained for 6 (six) months after termination of the contract, in accordance with clause 13.2.12 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC. During this period, the contract may be re-concluded, and after the expiration of this period, the same number may be restored subject to the number's availability.
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What kind of phone numbers are available within the "Nice Numbers" service?
Subscribers can exchange the bonus points to "Nice numbers" with all the available codes except 033. "Nice numbers" purchased with bonus points should be taken from the Team shops in 30 days.
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How to exchange bonus points to the services?
The accumulated points can be exchanged with the mobile internet, sms, minute bundles and other special offers proposed by the Company.
Subscriber can exchange the accumulated points with offered services only when in active status.
Services exchanged for the accumulated bonus points have validity period for 15/30 days, and in case of no usage the activated services will burn with no restore possibility.
Subscriber can exchange the bonus points with the services in 3 ways:
- through the “Bonus” section of the “My Team” mobile application,
- through the bonus section of the Personal Account on http://www.telecomarmenia.am,
- through USSD menu by dialling *555#.
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Bonus points accumulated for postpaid subscribers?
For the postpaid Subscribers, the points are accumulated monthly and are provided upon payment of the bill for the mobile services. SMS notification on the accumulated points will be sent to the user once a month. In case the postpaid subscriber makes the payment in advance the accumulated bonus points will be transferred only on the 2nd of the next month.
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How to enroll in the program?
In order to benefit from the program subscribers should register to “Team Bonus” program. Registration is free.
User can registr to the program in 3 ways
- through the website http://www.telecomarmenia.am by registering to “Personal account” and Visiting “Bonus” section.
- through “My Team” mobile application. Download the application, register, Visit the “Bonus” section and get more bonus points.
- through USSD menu by dialling the applicable *555# command
After completing the registration, the user will get a notification on successful enrolment and will start to accumulate points for his/her activities.
In case the user is already registered in “Personal account” they just need to Visit the “Bonus” section.
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
If there is no charging period, can I go without charging and talking even for 1 year?
Yes, if Your balance is not zero. If it is zero, then You can use only incoming services (receive calls and SMS).