Position Title։

Structural unit։

Customer Care Directorate

Key Responsibilities։

• Analyze and process complaints/applications submitted  by subscribers.
• Fix and eliminate the problems caused by the incidents.
• Provide support on all issues.
• Compile accurate statistical reports on the works done.
• Maintain financial records in billing systems.

Education։

·       University degree in Finances or Technical

Qualifications & Skills:

• Knowledge of billing systems is a plus;
• Customer-obsessed attitude;
• Analytical mindset, attention to details;
• Reporting and business writing skills;
• Excellent communication skills;
• Ability to take prompt decisions in hard cases;
• Excellent team working skills;
• Advanced MS Office user, proficiency in Excel.

Working experience:

• At least 1 year of working experience in a relevant field;
• Experience in customer care is a plus.

Compensation and Benefits։

• Health Insurance;
• Corporate Mobile Service with monthly limit;
• Six paid day-offs annually;
• Attractive discounts and benefits from various entities and sport clubs;
• Corporate events and parties.