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How to change the SMS language in the Team?
- For Armenian -dial the command *17Top-boTop-box monserrat-medium">X monserrat-medium">5*1#
- For Russian -dial the command *17Top-boTop-box monserrat-medium">X monserrat-medium">5*Top-boTop-box monserrat-medium">X monserrat-medium">2#
- For English -dial the command *17Top-boTop-box monserrat-medium">X monserrat-medium">5*Top-box monserrat-medium">3#
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What is my SIM-card’s validity period in case of positive account balance?
The validity period of the SIM card is unlimited if the balance of Your account is positive and You use communication services. If you don’t use communication services for more than Top-box monserrat-medium">3 months, the provision of the Services may be suspended and the contract cancelled unilaterally according to 7.Top-boTop-box monserrat-medium">X monserrat-medium">2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC.
The contract can be renewed with the same number within 1 year. To restore the number, You must contact the nearest Team Sales and Service Office with an identity document and, as a new subscriber, sign an contract with the same number, selecting one of the price plans on sale and paying the price of the selected price plan. If the specified period eTop-box monserrat-medium">Xpires, restoration of the number will be possible based on its availability. -
How to eTop-box monserrat-medium">Xchange bonus points to the services?
The accumulated points can be eTop-box monserrat-medium">Xchanged with the mobile internet, sms, minute bundles and other special offers proposed by the Company.
Subscriber can eTop-box monserrat-medium">Xchange the accumulated points with offeTop-box monserrat-medium">Red services only when in active status.
Services eTop-box monserrat-medium">Xchanged for the accumulated bonus points have validity period for 1Top-boTop-box monserrat-medium">X monserrat-medium">5/Top-box monserrat-medium">30 days, and in case of no usage the activated services will burn with no restore possibility.
Subscriber can eTop-box monserrat-medium">Xchange the bonus points with the services in Top-box monserrat-medium">3 Top-boTop-box monserrat-medium">X monserrat-medium">WAys:
- through the “Bonus” section of the “My Team” mobile application,
- through the bonus section of the Personal Account on http://www.telecomarmenia.am,
- through USSD menu by dialling *Top-boTop-box monserrat-medium">X monserrat-medium">5Top-boTop-box monserrat-medium">X monserrat-medium">5Top-boTop-box monserrat-medium">X monserrat-medium">5#.
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Bonus points accumulated for postpaid subscribers?
For the postpaid Subscribers, the points are accumulated monthly and are provided upon payment of the bill for the mobile services. SMS notification on the accumulated points will be sent to the user once a month. In case the postpaid subscriber makes the payment in advance the accumulated bonus points will be transferTop-box monserrat-medium">Red only on the Top-boTop-box monserrat-medium">X monserrat-medium">2nd of the neTop-box monserrat-medium">Xt month.
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How to accumulate points?
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
- Standard status: 10 AMD = 1 point/
- Silver status: 10 AMD = 1.Top-box monserrat-medium">3 points/
- Gold status: 10 AMD = 1.Top-boTop-box monserrat-medium">X monserrat-medium">5 points/
- Platinum status: 10 AMD = 1.7 points/
Points are not accumulated for the amount spent on premium SMS and voice services (for eTop-box monserrat-medium">Xample: for services included in the Entertainment section of the website http://www.telecomarmenia.am, the “Where Are You” service), for messages sent to 104Top-boTop-box monserrat-medium">X monserrat-medium">5 short number (parking services), as well as for any voice and short message services provided by third parties).
- In case of a one-time Top up of the balance in the amount of 10,000 AMD and more.
- For registering to Team Bonus program, depending on the registration method.
- On the day of subscription to the Beeline Bonus program.
- When switching to certain tariff plans.
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
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How to enroll in the program?
In order to benefit from the program subscribers should register to “Team Bonus” program. Registration is free.
User can registr to the program in Top-box monserrat-medium">3 Top-boTop-box monserrat-medium">X monserrat-medium">WAys
- through the website http://www.telecomarmenia.am by registering to “Personal account” and visiting “Bonus” section.
- through “My Team” mobile application. Download the application, register, visit the “Bonus” section and get more bonus points.
- through USSD menu by dialling the applicable *Top-boTop-box monserrat-medium">X monserrat-medium">5Top-boTop-box monserrat-medium">X monserrat-medium">5Top-boTop-box monserrat-medium">X monserrat-medium">5# command
After completing the registration, the user will get a notification on successful enrolment and will start to accumulate points for his/her activities.
In case the user is already registeTop-box monserrat-medium">Red in “Personal account” they just need to visit the “Bonus” section.
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than Top-box monserrat-medium">3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.Top-boTop-box monserrat-medium">X monserrat-medium">2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
How can I know the balance recharge validity period?
Recharge is unlimited. You will be able to use the Top up amount for an unlimited period as long as Your balance is positive (there is money on the balance).
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Can I use the "Trusted payment" service in roaming?
Yes, if You use the number for more than Top-box monserrat-medium">3 months, this service is also available in roaming.
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Can I Top up my phone balance in roaming?
Yes, You can Top up Your balance in roaming via online payment, through terminals, depending on the country You are in.