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What is my SIM-card’s validity period in case of positive account balance?
For a prepaid mobile number with a positive balance, if no payment has been made, the account has not been topped up, and the number has not been used for outgoing or incoming (voice or non-voice) calls or for sending SMS messages for a period of three months or more, the number with a positive balance is retained for 6 (six) months after termination of the contract, in accordance with clause 13.2.12 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC. During this period, the contract may be re-concluded, and after the expiration of this period, the same number may be restored subject to the number's availability.
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What kind of phone numbers are available within the "Nice Numbers" service?
Subscribers can exchange the bonus points to "Nice numbers" with all the available codes except 033. "Nice numbers" purchased with bonus points should be taken from the Team shops in 30 days.
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Bonus points accumulated for postpaid subscribers?
For the postpaid Subscribers, the points are accumulated monthly and are provided upon payment of the bill for the mobile services. SMS notification on the accumulated points will be sent to the user once a month. In case the postpaid subscriber makes the payment in advance the accumulated bonus points will be transferred only on the 2nd of the next month.
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How to accumulate points?
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
- Standard status: 10 AMD = 1 point/
- Silver status: 10 AMD = 1.3 points/
- Gold status: 10 AMD = 1.5 points/
- Platinum status: 10 AMD = 1.7 points/
Points are not accumulated for the amount spent on premium SMS and voice services (for example: for services included in the Entertainment section of the website http://www.telecomarmenia.am, the “Where Are You” service), for messages sent to 1045 short number (parking services), as well as for any voice and short message services provided by third parties).
- In case of a one-time top up of the balance in the amount of 10,000 AMD and more.
- For registering to Team Bonus program, depending on the registration method.
- On the day of subscription to the Beeline Bonus program.
- When switching to certain tariff plans.
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
Can I use the SMS messages provided by the price plan in the roaming zone?
No, you cannot use the SMS messages of the price plan in the roaming zone.
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How can I borrow money?
You can use "Trusted payment" service. The service is activated via *141# code. The service price is 29 AMD, the sum is provided for 3 days. By dialing *142# You can check the provided amount. The service is available for prepaid subscribers, who are using “Team” mobile network services for more than 3 months.
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I use Be Free/Smart price plan, how can I check the balance of inclusions?
You can check the balance and the expiry date for the provided inclusions for both prepaid and postpaid systems via *113# command.
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Is billing information provided by any payment?
No, it is free of charge.
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I've set a fixed limit on my number, but the bill has exceeded the limit, why?
In case of exhaustion of the subscriber's negative balance limit, the operator may not interrupt the session of the service provided at the moment (call, GPRS roaming), for the use of which the accrued amount is subject to collection.:
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