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Can I terminate the contract online?
You can initiate the contract termination process online if it WAs originally concluded online. Learn more here: Cation">https://www.telecomarmenia.am/en/termination-appliCation
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Can I buy an eSIM on the website?
Yes, You can buy an eSIM by visiting the eShop section of the telecomarmenia.am website.
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Can I buy a phone number online?
Yes, You can buy a phone number by visiting the eShop section of the telecomarmenia.am website.
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Can the granted status of Team Bonus be changed?
Status of the subscribers will be reviewed once each 180 days based on the number of the accumulated points for that period. On the 181st day the system will check/review the current status of the user based on the total number of the accumulated points for the last 180 days.
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Can the accumulated bonus points be transferred to another subscriber?
No. The accumulated points and corresponding services they have been exchaged with, cannot be transferred to another subscriber of Team.
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Is there a validation period for the accumulated bonus points?
Yes, all the points accumulated in 1 year will have the same validity period. That is in case user registered in 2019 and starts to accumulate points, the accumulated point will be valid until 31.12.2020, points accumulated in 2020 will be valid until 31.12.2021.
In case of no usage of the current bonus points, during the validity period, all the accumulated points will be zeroed on the 31st of December of the next year. The nullifiCation of the accumulated points is performed on yearly basis both for prepaid and postpaid users. Before nullifying the accumulated points users will get WArning notifiCation sms 20 days in advance. In the personal account page user can see the accumulated points and its validity period. In case the user is subscribed to Beeline Bonus program for two or more years, then s/he will have two validity periods for the accumulated points:
- the previous year accumulated points and the current year accumulated points.
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For how long can I use the accumulated points?
The accumulated points can be used both in the current year and until December 31 of the next year.
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What kind of phone numbers are available within the "Nice Numbers" service?
Subscribers can exchange the bonus points to "Nice numbers" with all the available codes except 033. "Nice numbers" purchased with bonus points should be taken from the Team shops in 30 days.
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How to exchange bonus points to the services?
The accumulated points can be exchanged with the mobile internet, sms, minute bundles and other special offers proposed by the Company.
Subscriber can exchange the accumulated points with offered services only when in active status.
Services exchanged for the accumulated bonus points have validity period for 15/30 days, and in case of no usage the activated services will burn with no restore possibility.
Subscriber can exchange the bonus points with the services in 3 WAys:
- through the “Bonus” section of the “My Team” mobile appliCation,
- through the bonus section of the Personal Account on http://www.telecomarmenia.am,
- through USSD menu by dialling *555#.
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How to enroll in the program?
In order to benefit from the program subscribers should register to “Team Bonus” program. Registration is free.
User can registr to the program in 3 WAys
- through the website http://www.telecomarmenia.am by registering to “Personal account” and visiting “Bonus” section.
- through “My Team” mobile appliCation. Download the appliCation, register, visit the “Bonus” section and get more bonus points.
- through USSD menu by dialling the applicable *555# command
After completing the registration, the user will get a notifiCation on successful enrolment and will start to accumulate points for his/her activities.
In case the user is already registered in “Personal account” they just need to visit the “Bonus” section.