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What is my SIM-card’s validity period in case of positive account balance?
The validity period of the SIM card is unlimited if the balance of Your account is positive and You use communication services. If you don’t use communication services for more than 3 months, the provision of the Services may be suspended and the contract cancelled unilaterally according to 7.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC.
The contract can be renewed with the same number within 1 year. To restore the number, You must contact the nearest Team Sales and Service Office with an identity document and, as a new subscriber, sign an contract with the same number, selecting one of the price plans on sale and paying the price of the selected price plan. If the specified period expires, restoration of the number will be possible based on its availability. -
Will my status and accumulated points be saved in the new Bonus program?
If you have GOLD and VIP status, it will be saved when you sign up for a new program. VIP status will be renamed Platinum in the new program.
Your status will be saved until 31.12.2020 to be enrolled in a new program, after which it will be valid for 6 months, then your status will be reviewed in accordance with the relevant program rules.
If you have send request for points saving (06744040) then your points have been saved and will be transferred to your account after signing up to the new program.
Points will be retained until 31.12.2020 to sign up for a new program.
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What is status of the Team Bonus program and how is it granted?
Once registered to the Program, the users will be given a membership status according to the monthly expenses for mobile and convergent services of “Team” CJSC (computed cumulatively for the last six months).
Statuses to be assigned to the subscribers are the following:
- Standard status (>100/
- Silver status(>13 000/
- Gold status (>37 000/<£77 999 AMD)
- Platinum status (>78 000 AMD)
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Is there a validation period for the accumulated bonus points?
Yes, all the points accumulated in 1 year will have the same validity period. That is in case user registered in 2019 and starts to accumulate points, the accumulated point will be valid until 31.12.2020, points accumulated in 2020 will be valid until 31.12.2021.
In case of no usage of the current bonus points, during the validity period, all the accumulated points will be zeroed on the 31st of December of the next year. The nullification of the accumulated points is performed on yearly basis both for prepaid and postpaid users. Before nullifying the accumulated points users will get WArning notification sms 20 days in advance. In the personal account page user can see the accumulated points and its validity period. In case the user is subscribed to Beeline Bonus program for two or more years, then s/he will have two validity periods for the accumulated points:
- the previous year accumulated points and the current year accumulated points.
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
I am the authorized person of the company and I WAnt to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by a stamp and be signed, and the passport of the authorized person is needed.
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I am the authorized person of a company and I WAnt to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by stamp and be signed, and the passport of the authorized person is needed.
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How can I sign up for “Personal Account’’?
You can sign up for ‘’Personal Account’’ through www.telecomarmenia.am website or through ‘’My Team’’ application.
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How can I make a contract for a telephone line installation?
1.Fill in the application form presented on the site and submit it at the nearest Team retails store.
2.WAit for the answer concerning connection possibility (up to 5 business days).
3. Visit the nearest Team retail store to sign a contract. To make a contract you need to submit the following documents: Passport, Benefit - if available (the number of the document confirming the benefit, the discount degree, when and by whom the document WAs issued).