The subscriber can see the amount payable for the previous month immediately after the bills are ready, on the 2nd of each month

On the 19th of each month one-way blocking is performed: outgoing calls are barred, the on the 22nd of each month - two-way blocking is performed: both outgoing and incoming calls are barred, and on the 23rd - blocking with no subscription fee is performed.

You can check your balance by dialing 067413 number.  

You can check the current month expenses by calling 067412 number for the postpaid system, or by dialing the *102# code for the prepaid system.

It remains as an overpayment and is used to adjust the payment amount for the next month.

Prepaid system subscribers can check their balance dialing *102# USSD code.

You can check the money, subject to payment in case of postpaid system, by dialing 067413 request and the current balance can be checked via 067412 request, where the monthly subscription fee is not indicated. In roaming you can use *102# USSD request

The postpaid subscribers can check their balance right after the calculation of bills on the 2nd of each month.

When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by stamp and be signed, and the passport of the authorized person is needed.

Тo become a corporate subscriber, a State Registration Certificate, TIN, director's passport and the stamp are required.

Yes. We can offer "Smart" price plans which provide unlimited calls through Team mobile network, SMS to all RA and Artsakh mobile networks, certain internet data with no speed limit for a fixed monthly fee (1500 AMD, or 990 to use from regions, 2500 AMD, 3500 AMD, 5500 AMD, 7500 AMD, 9500 AMD, 12000AMD, 15000 AMD).

No, postpaid subscribers can change their price plans only by visiting Team retail stores.

No, for postpaid system the tariff plan is changed at Team retails stores.

’Smart 2500’’ and higher price plans include minutes to other mobile networks. Other mobile networks are provided to ‘’Regional Smart 1500’’ price plan only, which can be used while being outside Yerevan area.

Minutes, provided for calls to other mobile networks, starting from "Smart 2500" price plan and upper ‘’Smart’’ price plans, can be used for calls to RA and Artsakh landline networks, including "Smart 1500 Regional" PP.

Minutes, provided for calls to other networks starting from "Smart 3500" price plan and higher ones can be used for calls to all networks of RF, US and Canada. It is necessary to call via "Armenian's world" service by dialing *88* 00 (country code) (international telephone number).

Minutes, provided for on-net calls in the frames of "Smart 3500" price plan and underprice plans with higher cost, can be used for calls to Russian Beeline mobile network. At the same time, 150 explicit minutes are provided for "Smart 1500 Regional" price plan for calls to only Russian Beeline mobile network. This offer is valid until 12/31/2019.

No, you can use the provided SMS packs for sending messages to subscribers of RA and Artsakh networks.

We can offer "3GB" service, which is planned for only "Smart" packages. This service provides 3GB internet data for 7-day limit for 500 AMD. For activation, please dial *4100# code, and check your balance by dialing *107# code.  Also “Mega 300” and “Mega 500’’ daily internet services. Within the scope of “Mega 300” you get 300Mb high speed internet for 100 AMD without megabyte tariffication, and "Mega 500" provides 500 MB high-speed internet data for 150 AMD without megabyte tariffication. After consuming the free internet data allowance, you can use internet data for 5 AMD p/Mb up to the end of calendar day. You can activate ‘’Mega 500+’’ service through ‘’My Team’’ mobile application and get high speed internet data for 150 AMD without megabyte tariffication. After using the provided internet data limit you can use internet data for 5 AMD p/Mb up to the end of calendar day. Note also that if this service is active, you will not use the ‘’TeamTV’’ application for free.

We can offer “Mega 300” and “Mega 500’’ daily internet services. Within the scope of “Mega 300” you get 300Mb high speed internet for 100 AMD without megabyte tariffication, and "Mega 500" provides 500 MB high-speed internet data for 150 AMD without megabyte tariffication. After consuming the free internet data allowance, you can use internet data for 5 AMD p/Mb up to the end of calendar day. You can activate ‘’Mega 500+’’ service through ‘’My Team’’ mobile application and get high speed internet data for 150 AMD without megabyte tariffication. After using the provided internet data limit you can use internet data for 5 AMD p/Mb up to the end of calendar day. Note also that if this service is active, you will not use the ‘’TeamTV’’ application for free.

No, the services with monthly fee are not available for "Smart" tariff plans, you can activate internet packages.

No, first of all, MBs provided under the tariff plan are used, and after that MBs provided under the "3GB" service will be used, if the 7-day term has not expired yet.

No, the SMS package service is not available.

No, the "Let's talk" service is not available.

The "Mega" service is active on your number. When this service is active, you will use the TeamTV application for a charge, no matter whether the term has expired or not.

No, the number and the list of available channels depend on the tariff plan and it can’t be changed.

No, we can offer you to activate "Internet packages" service, which provides a certain internet volume with no speed limits for a fixed price. The provided volume and the fee depend on the quantity of activated days.

You can check the balance and the expiry date for the provided data for prepaid system by dialing *113# USSD code, and for the postpaid system you can dial *113# USSD code or 067406.

The deactivation of monthly fee charges is not possible. It’s necessary to switch to a price plan which doesn’t require monthly fee.

In case of prepaid system, all the provided services aren’t moved to the next month, in case of postpaid system all the provided services are moved to the next month with the maximum limit that can be provided to the tariff plan for a month, except for on-net minutes.

The login and password for using the TeamTV free TV channels can be obtained by dialing the *818# code, in case of login and password loss, you can get them again by dialing the *812# code.

While ‘’Mega’’ service is active on the number, it becomes a priority and after using the free internet data of ‘’Mega’’ service, even if there exists certain amount of free internet data on ‘’Smart 2500’’ plan, you are charged 5 AMD p/Mb, until the ‘’Mega’’ service is deactivated. In this case, using TeamTV application isn’t free of charge. Internet data provided for both ‘’Mega’’ service and ‘’Smart’’ plan are consumed in parallel.

After term expiration, when there is sufficient sum on the account, it is charged and the package is reconnected for a period of 30 days, there is no need to dial any code. You will learn about package re-activation via SMS.

After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for 30-day period and there will be no need to dial any code. You will be informed about package re-activation via SMS.

To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.

You can check the expiration date by dialing *113# USSD code for COMBO 2 and 067406 for COMBO 3 and 4. Note that the expiration date the system shows is one day more for using mobile services.

Within 60 days after the end of the active period of the package for COMBO 2, and for COMBO 3 within 51 days after the end of the active period of the package

Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.

The internet service works along with the mobile number. It’s necessary to make your top-up on your mobile phone. The payment to the given code was registered as an overpayment. To solve the problem, you need to visit Team office with the payment receipt and write an application for money transfer.

Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.

Yes, charging for the package may also be done when the number is in roaming zone.

COMBO service packages are prepaid, COMBO 3 and COMBO 4 are postpaid.

The service is activated via *888# code.

To use the service properly, you are not recommended to deactivate it.

To use the service the balance must be positive.

The service is not available for this tariff plan, since the package already provides free minutes for calls within the network.

You can check the service term via *118# code.

If there is no sufficient sum of money on the balance, the service will not be provided automatically, but it will not be disconnected till the next top up.

If the service is not deactivated via code, it remains active till the next top up.

You can deactivate the service either by calling 06748880 or sending SMS on 0674 number with 8880 text, or by dialing the *888*0# USSD code.

Several options are available: 1. The number is blocked because of exceeding the limit. 2.The number is blocked because of no payment.

If no limit is set upon written application, it is set automatically by the system, depending on number expenses. You can get information on the limit dialing *110*321#OK code.

No, the permanent limit is set according to the application submitted by the subscriber. It is possible to set a limit not less than the cost of the tariff plan, the period is at least 30 days, maximum 999 days. The subscription fee is not included in the permanent limit.

Since the number was restored after payment after suspension according to limit, that’s why monthly bill exceeded the limit. We shall also note that financial information in postpaid system is refreshed once in 4 hours and it’s possible that before refreshment there be expenses during four hours which may result exceeding the limit. We shall note also, that he information is updated later in roaming zone.

Yes, on the basis of an application, you can reduce the size of the permanent limit, but not less than the cost of the tariff plan.

You can check the data usage via *203# USSD code.

You can check the data usage via *107# USSD code.

You can check the balance and the expiry date for the provided data for prepaid system by dialing *113# USSD code, and for the postpaid system you can dial *113# USSD code.

You can check via *118# code.

"Balance Transfer" service code is *145*0xxxxxxxx*sum#. The cost of one transfer is 29 AMD. You can transfer starting from 10 AMD. Transfer is possible for 5 times a day. The service is available not for all price plans.

Via "Trusted payment" service. The service is activated via *141# code. The service cost is 29 AMD, the sum is provided for 3 days.

You can activate the "Caller ID Blocking " service by dialing *110*071# code, and it can be activated via *110*070# code. The service is provided for 20 AMD a day for prepaid system numbers. The cost for service for postpaid subscribers is 1000 AMD.

To make a call with hidden caller ID to only one subscriber you can activate ‘’Incognito’’ service by dialing *171# USSD code. To use the service, you need to dial #31# before dialing the rest of the numbers. The daily fee of the service is 25 AMD. The service can be used only if the balance is positive. The service remains active until it’s deactivated.

To deactivate please dial the *170# code. After service deactivation the #31# code will not be active.

The messages can be deactivated either by dialing 0674454 number, or by sending free SMS to 0674 number with ‘’454’’ text. You will stop receiving commercial SMS notifications within 3 business days after entering disabling code.

To get information concerning to balances of services, included in your price plan, you can dial *113# code.

Check remaining Internet package balance and term: *2020#.Important! If you have activated this Internet package, but you have not used the Internet, you will not be able to check the remaining balance. The remaining balance can be checked after using a certain part of the package.

You need to register SMS center number in your phone settings in SMS section. The SMS center number is (+374) 91 000301. If you are using an iPhone, dial **5005*7672*+37491000301#, and save changes.

Text messages can be sent only within Team network according to tariff plan, not to other networks. Also note, that you can make use of free messages only if you have positive balance.

This means that text messages have added up and you need to delete a certain number of messages.

You need to contact the appropriate bank to have your number attached to your bank card, and after that you will start receiving messages regarding bank transactions.

No, you can’t use the SMS provided by price plan in roaming zone.

Such text messages can be turned off from SMS section of phone settings. (Network messages or push notifications).

The messages can be deactivated either by dialing 0674454 number, or by sending free SMS to 0674 number with ‘’454’’ text. You will stop receiving commercial SMS notifications within 3 business days after entering disabling code.

It’s necessary to dial the number in international format.

To solve the problem, please dial *131#.

You can use either ‘’Roaming packages’’ or ‘’0 in Roaming’’ in Europe.

Yes, you can top up while in roaming via online payment, through ATM machine, terminals, depending on the country you are in.

Yes, if you use the number for more than 3 months, this service is also available in roaming.

You can call the toll-free number +37480000612, contact an online consultant, or through our Facebook page.

Making a video call while in roaming is not guaranteed.

Yes, it is possible.

Incoming SMS is free of charge in roaming.

Yes, you can use ‘’On line+’’ service.

Yes, it is possible.

The "Voice mail" service is not guaranteed in roaming.

The "Armenians’ world" service is not available in roaming.

The services can be activated, however, we cannot guarantee that they will operate, since this number is already outside the Republic of Armenia.