FAQ
-
Balance check
-
How is the amount payable presented for postpaid subscribers?
The subscriber can see the amount payable for the previous month immediately after the bills are ready, on the 2nd of each month
-
When will my number be suspended because of overdue amount?
On the 19th of each month one-way blocking is performed: outgoing calls are barred, the on the 22nd of each month - two-way blocking is performed: both outgoing and incoming calls are barred, and on the 23rd - blocking with no subscription fee is performed.
-
How can I check my data balance for the last month?
You can check your balance by dialing 067413 number.
-
How can I see the telephone number expenses for the current month?
You can check the current month expenses by calling 067412 number for the postpaid system, or by dialing the *102# code for the prepaid system.
-
What will happen to an excess amount that I paid on a postpaid mobile bill?
It remains as an overpayment and is used to adjust the payment amount for the next month.
-
What USSD code can I use if I’m a prepaid subscriber?
Prepaid system subscribers can check their balance dialing *102# USSD code.
-
What USSD code can I use if I’m a postpaid subscriber?
You can check the money, subject to payment in case of postpaid system, by dialing 067413 request and the current balance can be checked via 067412 request, where the monthly subscription fee is not indicated. In roaming you can use *102# USSD request
-
How can postpaid subscribers check their balance?
The postpaid subscribers can check their balance right after the calculation of bills on the 2nd of each month.
-
How is the amount payable presented for postpaid subscribers?
-
Documentation
-
I am the authorized person of a company and I want to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by stamp and be signed, and the passport of the authorized person is needed.
-
I am a Legal Entity and I want to become a corporate subscriber. What are the required documents?
Тo become a corporate subscriber, a State Registration Certificate, TIN, director's passport and the stamp are required.
-
I am the authorized person of a company and I want to go to a retail store to make a deal. What documents should be presented?
-
Smart
-
Is there a price plan that provides minutes and internet data?
Yes. We can offer "Smart" price plans which provide unlimited calls through Team mobile network, SMS to all RA and Artsakh mobile networks, certain internet data with no speed limit for a fixed monthly fee (1500 AMD, or 990 to use from regions, 2500 AMD, 3500 AMD, 5500 AMD, 7500 AMD, 9500 AMD, 12000AMD, 15000 AMD).
-
I am a postpaid subscriber, can I switch to any of "Smart" PPs via code?
No, postpaid subscribers can change their price plans only by visiting Team retail stores.
-
I am using a postpaid tariff plan, can I switch to one of "Smart" TPs via code?
No, for postpaid system the tariff plan is changed at Team retails stores.
-
How many minutes are provided to other mobile networks within the frames of "Smart 1500" price plan?
’Smart 2500’’ and higher price plans include minutes to other mobile networks. Other mobile networks are provided to ‘’Regional Smart 1500’’ price plan only, which can be used while being outside Yerevan area.
-
Are there any minutes provided for calls to the landline network?
Minutes, provided for calls to other mobile networks, starting from "Smart 2500" price plan and upper ‘’Smart’’ price plans, can be used for calls to RA and Artsakh landline networks, including "Smart 1500 Regional" PP.
-
How can I call abroad with "Smart" PP?
Minutes, provided for calls to other networks starting from "Smart 3500" price plan and higher ones can be used for calls to all networks of RF, US and Canada. It is necessary to call via "Armenian's world" service by dialing *88* 00 (country code) (international telephone number).
-
How many minutes are provided within "Smart" price plans for calls to Russian Beeline mobile network?
Minutes, provided for on-net calls in the frames of "Smart 3500" price plan and underprice plans with higher cost, can be used for calls to Russian Beeline mobile network. At the same time, 150 explicit minutes are provided for "Smart 1500 Regional" price plan for calls to only Russian Beeline mobile network. This offer is valid until 12/31/2019.
-
Can I use the provided SMS packs for sending SMS to RF?
No, you can use the provided SMS packs for sending messages to subscribers of RA and Artsakh networks.
-
I am using "Smart" price plan, the provided internet data has been consumed, can I activate an internet service?
We can offer "3GB" service, which is planned for only "Smart" packages. This service provides 3GB internet data for 7-day limit for 500 AMD. For activation, please dial *4100# code, and check your balance by dialing *107# code. Also “Mega 300” and “Mega 500’’ daily internet services. Within the scope of “Mega 300” you get 300Mb high speed internet for 100 AMD without megabyte tariffication, and "Mega 500" provides 500 MB high-speed internet data for 150 AMD without megabyte tariffication. After consuming the free internet data allowance, you can use internet data for 5 AMD p/Mb up to the end of calendar day. You can activate ‘’Mega 500+’’ service through ‘’My Team’’ mobile application and get high speed internet data for 150 AMD without megabyte tariffication. After using the provided internet data limit you can use internet data for 5 AMD p/Mb up to the end of calendar day. Note also that if this service is active, you will not use the ‘’TeamTV’’ application for free.
-
I want to use a daily internet service, please inform about the terms.
We can offer “Mega 300” and “Mega 500’’ daily internet services. Within the scope of “Mega 300” you get 300Mb high speed internet for 100 AMD without megabyte tariffication, and "Mega 500" provides 500 MB high-speed internet data for 150 AMD without megabyte tariffication. After consuming the free internet data allowance, you can use internet data for 5 AMD p/Mb up to the end of calendar day. You can activate ‘’Mega 500+’’ service through ‘’My Team’’ mobile application and get high speed internet data for 150 AMD without megabyte tariffication. After using the provided internet data limit you can use internet data for 5 AMD p/Mb up to the end of calendar day. Note also that if this service is active, you will not use the ‘’TeamTV’’ application for free.
-
Can I activate a service with monthly fee?
No, the services with monthly fee are not available for "Smart" tariff plans, you can activate internet packages.
-
I activated the "3GB" service, my package term also expired, and it was reconnected, are the provided internet volumes added?
No, first of all, MBs provided under the tariff plan are used, and after that MBs provided under the "3GB" service will be used, if the 7-day term has not expired yet.
-
I’ve run out of provided SMS. Can I activate an SMS pack?
No, the SMS package service is not available.
-
I am using "Smart" price plan, the term has expired, can I activate the "Let's talk" service?
No, the "Let's talk" service is not available.
-
I am using the TeamTV application, the term of plan hasn't expired yet, but charging has been performed, why?
The "Mega" service is active on your number. When this service is active, you will use the TeamTV application for a charge, no matter whether the term has expired or not.
-
May I choose which channels to watch on my teamTV application?
No, the number and the list of available channels depend on the tariff plan and it can’t be changed.
-
I am using "Smart" postpaid price plan, the provided internet data has been consumed, can I activate a daily internet service?
No, we can offer you to activate "Internet packages" service, which provides a certain internet volume with no speed limits for a fixed price. The provided volume and the fee depend on the quantity of activated days.
-
I am using the "Smart" price plan, how can I check the balance of MBs?
You can check the balance and the expiry date for the provided data for prepaid system by dialing *113# USSD code, and for the postpaid system you can dial *113# USSD code or 067406.
-
I want to deactivate ‘’Smart’’ price plan to prevent from its monthly charge. What code can I use for it?
The deactivation of monthly fee charges is not possible. It’s necessary to switch to a price plan which doesn’t require monthly fee.
-
If I don’t consume the provided minutes, are they sent to the volume provided for the next month?
In case of prepaid system, all the provided services aren’t moved to the next month, in case of postpaid system all the provided services are moved to the next month with the maximum limit that can be provided to the tariff plan for a month, except for on-net minutes.
-
I am using "Smart" price plan and have downloaded the TeamTV application, but while trying to use it, the application requires a code, please tell what code to dial?
The login and password for using the TeamTV free TV channels can be obtained by dialing the *818# code, in case of login and password loss, you can get them again by dialing the *812# code.
-
I am using "Smart" package, the provided internet data isn’t over yet, but I am charged when I’m using the internet, why?
While ‘’Mega’’ service is active on the number, it becomes a priority and after using the free internet data of ‘’Mega’’ service, even if there exists certain amount of free internet data on ‘’Smart 2500’’ plan, you are charged 5 AMD p/Mb, until the ‘’Mega’’ service is deactivated. In this case, using TeamTV application isn’t free of charge. Internet data provided for both ‘’Mega’’ service and ‘’Smart’’ plan are consumed in parallel.
-
When I top up the balance after term expiration, what code should I dial to reactivate?
After term expiration, when there is sufficient sum on the account, it is charged and the package is reconnected for a period of 30 days, there is no need to dial any code. You will learn about package re-activation via SMS.
-
Is there a price plan that provides minutes and internet data?
-
COMBO
-
How i can pay for activation?
After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for 30-day period and there will be no need to dial any code. You will be informed about package re-activation via SMS.
-
Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
-
How can I check the expiration date?
You can check the expiration date by dialing *113# USSD code for COMBO 2 and 067406 for COMBO 3 and 4. Note that the expiration date the system shows is one day more for using mobile services.
-
During what period can I pay for the service before the termination of the contract?
Within 60 days after the end of the active period of the package for COMBO 2, and for COMBO 3 within 51 days after the end of the active period of the package
-
The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
-
We paid for the internet using the 13****** key code, but it isn’t reconnected, what’s the problem?
The internet service works along with the mobile number. It’s necessary to make your top-up on your mobile phone. The payment to the given code was registered as an overpayment. To solve the problem, you need to visit Team office with the payment receipt and write an application for money transfer.
-
We use COMBO plan, but we don’t make use of mobile number. Will my phone be charged if we make a payment?
Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.
-
The number is in roaming zone, but the expiry date has passed, will it be activated if we make a payment?
Yes, charging for the package may also be done when the number is in roaming zone.
-
Are COMBO packages prepaid or postpaid?
COMBO service packages are prepaid, COMBO 3 and COMBO 4 are postpaid.
-
How i can pay for activation?
-
Let's Talk
-
How can I connect the "Let's talk" service?
The service is activated via *888# code.
-
Can I dial the deactivation code after activation and continue using the service?
To use the service properly, you are not recommended to deactivate it.
-
Can I use the service if the balance is negative?
To use the service the balance must be positive.
-
Is the service available for the "Smart" tariff plan?
The service is not available for this tariff plan, since the package already provides free minutes for calls within the network.
-
How can I check the information concerning service deadline?
You can check the service term via *118# code.
-
How my account will be charged if there isn't sufficient money on the balance?
If there is no sufficient sum of money on the balance, the service will not be provided automatically, but it will not be disconnected till the next top up.
-
I haven’t used the service for several months, it was supposed to be deactivated, but it was activated automatically, why?
If the service is not deactivated via code, it remains active till the next top up.
-
How can I deactivate the service?
You can deactivate the service either by calling 06748880 or sending SMS on 0674 number with 8880 text, or by dialing the *888*0# USSD code.
-
How can I connect the "Let's talk" service?
-
Limit
-
Why is my number blocked?
Several options are available: 1. The number is blocked because of exceeding the limit. 2.The number is blocked because of no payment.
-
I haven't set a limit on the number, what limit is set?
If no limit is set upon written application, it is set automatically by the system, depending on number expenses. You can get information on the limit dialing *110*321#OK code.
-
I want to set a permanent limit, can I set it by calling?
No, the permanent limit is set according to the application submitted by the subscriber. It is possible to set a limit not less than the cost of the tariff plan, the period is at least 30 days, maximum 999 days. The subscription fee is not included in the permanent limit.
-
I've set a permanent limit on my number, but the bill has exceeded the set limit, why?
Since the number was restored after payment after suspension according to limit, that’s why monthly bill exceeded the limit. We shall also note that financial information in postpaid system is refreshed once in 4 hours and it’s possible that before refreshment there be expenses during four hours which may result exceeding the limit. We shall note also, that he information is updated later in roaming zone.
-
May I decrease the limit, set for the number?
Yes, on the basis of an application, you can reduce the size of the permanent limit, but not less than the cost of the tariff plan.
-
Why is my number blocked?
-
USSD
-
I am using monthly paid Internet, how can I check the balance of megabytes?
You can check the data usage via *203# USSD code.
-
I am using daily internet. How can I check how much Megabyte is left?
You can check the data usage via *107# USSD code.
-
I am using "Smart" price plan, how can I check the number of MBs left?
You can check the balance and the expiry date for the provided data for prepaid system by dialing *113# USSD code, and for the postpaid system you can dial *113# USSD code.
-
I am using the "Let's talk" service, how can I check the expiration date?
You can check via *118# code.
-
How can I transfer money?
"Balance Transfer" service code is *145*0xxxxxxxx*sum#. The cost of one transfer is 29 AMD. You can transfer starting from 10 AMD. Transfer is possible for 5 times a day. The service is available not for all price plans.
-
How can I borrow money?
Via "Trusted payment" service. The service is activated via *141# code. The service cost is 29 AMD, the sum is provided for 3 days.
-
How do I turn off my outgoing caller ID?
You can activate the "Caller ID Blocking " service by dialing *110*071# code, and it can be activated via *110*070# code. The service is provided for 20 AMD a day for prepaid system numbers. The cost for service for postpaid subscribers is 1000 AMD.
-
I want to make a call with hidden caller ID to only one number, but not to others.
To make a call with hidden caller ID to only one subscriber you can activate ‘’Incognito’’ service by dialing *171# USSD code. To use the service, you need to dial #31# before dialing the rest of the numbers. The daily fee of the service is 25 AMD. The service can be used only if the balance is positive. The service remains active until it’s deactivated.
-
Which code should I use to deactivate the “Incognito” service?
To deactivate please dial the *170# code. After service deactivation the #31# code will not be active.
-
How may I deactivate commercial SMS notifications?
The messages can be deactivated either by dialing 0674454 number, or by sending free SMS to 0674 number with ‘’454’’ text. You will stop receiving commercial SMS notifications within 3 business days after entering disabling code.
-
How can I get information about the balance of PLE service?
To get information concerning to balances of services, included in your price plan, you can dial *113# code.
-
How to check remaining Internet balance of "3GB" and "40GB" postpaid Internet packages?
Check remaining Internet package balance and term: *2020#.Important! If you have activated this Internet package, but you have not used the Internet, you will not be able to check the remaining balance. The remaining balance can be checked after using a certain part of the package.
-
I am using monthly paid Internet, how can I check the balance of megabytes?
-
SMS settings
-
Why can't I send an SMS?
You need to register SMS center number in your phone settings in SMS section. The SMS center number is (+374) 91 000301. If you are using an iPhone, dial **5005*7672*+37491000301#, and save changes.
-
I am subscribed to ‘’Remix’’ price plan, which provides a certain quantity of SMS, but I can’t send messages. Why?
Text messages can be sent only within Team network according to tariff plan, not to other networks. Also note, that you can make use of free messages only if you have positive balance.
-
I do not receive text messages, but the SMS message icon is shown on the screen, why?
This means that text messages have added up and you need to delete a certain number of messages.
-
Why don’t I receive SMS from banks?
You need to contact the appropriate bank to have your number attached to your bank card, and after that you will start receiving messages regarding bank transactions.
-
Can I use the SMS provided in the frames of tariff plan in roaming zone?
No, you can’t use the SMS provided by price plan in roaming zone.
-
From time to time I receive SMS texts, which contain the name of a region or a city that I am in. Can you turn it off?
Such text messages can be turned off from SMS section of phone settings. (Network messages or push notifications).
-
How may I deactivate commercial SMS notifications?
The messages can be deactivated either by dialing 0674454 number, or by sending free SMS to 0674 number with ‘’454’’ text. You will stop receiving commercial SMS notifications within 3 business days after entering disabling code.
-
Why can't I send an SMS?
-
Roaming
-
I am in Artsakh and I can’t make outgoing calls. Why?
It’s necessary to dial the number in international format.
-
I am in roaming zone and do not receive incoming calls, when being called, the system answers that the number is blocked, why?
To solve the problem, please dial *131#.
-
I’m leaving for Europe. What service can you suggest convenient for me?
You can use either ‘’Roaming packages’’ or ‘’0 in Roaming’’ in Europe.
-
Can I top up while in roaming?
Yes, you can top up while in roaming via online payment, through ATM machine, terminals, depending on the country you are in.
-
Can I use the "Trusted payment" service while in roaming?
Yes, if you use the number for more than 3 months, this service is also available in roaming.
-
How can I contact the operator while in roaming?
You can call the toll-free number +37480000612, contact an online consultant, or through our Facebook page.
-
Can I make a video call while in roaming?
Making a video call while in roaming is not guaranteed.
-
Can I use the "Call me" and the "Recharge my balance" services while in roaming?
Yes, it is possible.
-
Is an incoming SMS charged in roaming?
Incoming SMS is free of charge in roaming.
-
I have ported my number in Team. Can I use ‘’On line +’’ roaming service?
Yes, you can use ‘’On line+’’ service.
-
Can money be transferred to my number via mobile transfer while I am in roaming?
Yes, it is possible.
-
Can I use the "Voice mail" service while in roaming?
The "Voice mail" service is not guaranteed in roaming.
-
Can I use the "Armenians’ world" service while in roaming?
The "Armenians’ world" service is not available in roaming.
-
Can I use roaming services if I am already outside of the country?
The services can be activated, however, we cannot guarantee that they will operate, since this number is already outside the Republic of Armenia.
-
I am in Artsakh and I can’t make outgoing calls. Why?