Position Title։

Structural unit։

Customer Care Division

Key Responsibilities։

•  Identify customer needs and issue questions’ clarifications  in written form;
•  Respond to Customer requests in a timely and accurate manner using a written platform or email;
•  Process requests by providing relevant information;
•  Serve multiple clients at the same time and register complaints/questions in parallel;
•  If necessary, draft  a Request Submission and send it according to the priority.

Education։

·       Higher Education

Qualifications & Skills:

·       Ability to type quickly and competently;

·       Ability to set effective interpersonal relationships;

·       Quick orientation and decision-making skills;

·       Attention, flexibility, analytical thinking;

·       Excellent knowledge of  Armenian language, knowledge of English and Russian languages;

·       Excellent knowledge of the Microsoft Office suite

Compensation and Benefits։

·       Health Insurance;

·       Corporate Mobile Service with monthly limit;

·       Six paid day-offs annually;

·       Attractive discounts and benefits from various entities and sport clubs;

·       Corporate events and parties.