Position Title :

Structural unit:

Customer Care Directorate

Key Responsibilities:

·       Answer customer inquiries in a timely and accurate manner․

·       Develop the requests by providing relevant information.

·       Identify customer needs and clarify questions.

·       Record complaints/surveys through relevant programs and monitor their progress/performance by other departments.

·       Cooperate with other departments for identifying and eliminating customer problems and give prompt solutions.  

Education:

·       University degree in Technical

Qualifications & Skills:

·       Excellent communication and cooperation skills;

·       Profound knowledge of Excel;

·       Knowledge of IPv4, IPv6TCP/UDP, DHCP, DNS, Linux/Unix OS is a plus;

·       Knowledge of mobile network/equipment is an advantage;

·       Кnowledge of products and services is a plus;

·       Excellent communication skills;

·       Team working skills;

·       Ability to deal with hard cases and take prompt and effective decisions;

·       Stress-resistant;

·       Fluency in Armenian, knowledge of English and Russian languages. 

Working experience:

·       At least 1 year of working experience in a relevant field

Package of Benefits:

·       Health Insurance;

·       Corporate Mobile Service with monthly limit;

·       Six paid day-offs annually;

·       Attractive discounts and benefits from various entities and sport clubs;

·       Corporate events and parties.