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What is my SIM-card’s validity period in case of positive account balance?
The validity period of the SIM card is unlimited if the balance of Your account is positive and You use communication services. If you don’t use communication services for more than 3 months, the provision of the Services may be suspended and the contract cancelled unilaterally according to 7.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC.
The contract can be renewed with the same number within 1 year. To restore the number, You must contact the nearest Team Sales and Service Office with an identity document and, as a new subscriber, sign an contract with the same number, selecting one of the price plans on sale and paying the price of the selected price plan. If the specified period expires, restoration of the number will be possible based on its availability. -
How to exchange bonus points to the services?
The accumulated points can be exchanged with the mobile internet, sms, minute bundles and other special offers proposed by the Company.
Subscriber can exchange the accumulated points with offered services only when in active status.
Services exchanged for the accumulated bonus points have validity period for 15/30 days, and in case of no usage the activated services will burn with no restore possibility.
Subscriber can exchange the bonus points with the services in 3 WAys:
- through the “Bonus” section of the “My Team” mobile application,
- through the bonus section of the Personal Account on http://www.telecomarmenia.am,
- through USSD menu by dialling *555#.
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How to accumulate points?
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
- Standard status: 10 AMD = 1 point/
- Silver status: 10 AMD = 1.3 points/
- Gold status: 10 AMD = 1.5 points/
- Platinum status: 10 AMD = 1.7 points/
Points are not accumulated for the amount spent on premium SMS and voice services (for example: for services included in the Entertainment section of the website http://www.telecomarmenia.am, the “Where Are You” service), for messages sent to 1045 short number (Parking services), as well as for any voice and short message services provided by third parties).
- In case of a one-time top up of the balance in the amount of 10,000 AMD and more.
- For registering to Team Bonus program, depending on the registration method.
- On the day of subscription to the Beeline Bonus program.
- When switching to certain tariff plans.
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
I've set a fixed limit on my number, but the bill has exceeded the limit, why?
The reasons may be different. If the number WAs restored by making a payment after being blocked by the limit during the month, the sum of the bill WAs more. We should also inform you that the financial information in the postpaid system is updated every 4 hours and it is possible that expenses may be incurred before the update, as a result of which the account will exceed the limit, note that it is updated later in the roaming zone. It should also be noted that VAT is not included in the presentation of current expenses.
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How can I change my password?
To change password (free of charge) for key telephones, please dial *99*abcd*ABCD#, for rotary dial telephones, please dial 199abcd ABCD (‘’abcd’’ is the old code, ‘’ABCD’’ is the new code - any four-digit number). If you have forgotten the old code, you need to visit any Team retail store to restore it, where all the changes for passwords will be canceled upon written application.
How can I activate/deactivate immediate call forWArding?
For key telephones, please dial *21*[phone number]#. For rotary dial telephones please dial 121 [telephone number]. Deactivation for key telephones is #21# and for rotary telephones it is 122.How to activate/deactivate ‘’Call WAiting’’ service?
Activation for key telephones is done by dialing *43#, for rotary dial telephones, please dial 143. Service deactivation code for key telephones is #43#, for rotary dial telephones 144. The service is free of charge. -
What do the numbers of blocked directions mean?
You can choose which direction calls you WAnt to block.
The following 5 options are available.
• 01 – blocks international outgoing calls (00), and outgoing calls directed to services with additional cost (090),
• 02 – blocks international outgoing calls (00), outgoing calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services (090) and "Armenian's world" (*88*, 88),
• 03 – blocks international calls (00), calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services "Armenian's world" (*88*, 88), to other RA and NKR landline networks (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and to services with additional cost (090),
• 04 – blocks international calls, calls to CIS countries, to "Armenian's world" (*88*, 88), to RA and NKR landline network operators (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Team, Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and outgoing calls, directed to services with additional cost (090),
• 05 – block all outgoing calls, except for those to special numbers.
• 06 - allows landline network subscribers (apart from subscribers of Gyumri, Stepanavan and Akhuryan cities, subscribers of Vayk and Goris villages and CDMA subscribers) to make outgoing calls to RA and NKR landline network operators (010, 011, 02,03, 047, 060xx), and blocks outgoing calls to other directions (outgoing international calls (00;*88*, 88), outgoing calls to RA and NKR mobile network operators, to «Dial-up Internet Team» (8888), and to the services with additional cost (090))