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Will my status and accumulated points be saved in the new Bonus program?
If you have GOLD and VIP status, it will be saved when you sign up for a new program. VIP status will be renamed Platinum in the new program.

Your status will be saved until 31.12.2020 to be enrolled in a new program, after which it will be valid for 6 months, then your status will be reviewed in accordance with the relevant program rules.

If you have send request for points saving (06744040) then your points have been saved and will be transferred to your account after signing up to the new program.

Points will be retained until 31.12.2020 to sign up for a new program.
What is status of the Team Bonus program and how is it granted?
Once registered to the Program, the users will be given a membership status according to the monthly expenses for mobile and convergent services of “Team” CJSC (computed cumulatively for the last six months).

Statuses to be assigned to the subscribers are the following:
- Standard status (>100/
- Silver status(>13 000/
- Gold status (>37 000/<£77 999 AMD)
- Platinum status (>78 000 AMD)
How to accumulate points?
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
  - Standard status: 10 AMD = 1 point/
  - Silver status: 10 AMD = 1.3 points/
  - Gold status: 10 AMD = 1.5 points/
  - Platinum status: 10 AMD = 1.7 points/
Points are not accumulated for the amount spent on premium SMS and voice services (for example: for services included in the Entertainment section of the website http://www.telecomarmenia.am, the “Where Are You” service), for messages sent to 1045 short number (parking services), as well as for any voice and short message services provided by third parties).
- In case of a one-time top up of the balance in the amount of 10,000 AMD and more.
- For registering to Team Bonus program, depending on the registration method.
- On the day of subscription to the Beeline Bonus program.
- When switching to certain tariff plans.
If there is no charging period, can I go without charging and talking even for 1 year?

Yes, if Your balance is not zero. If it is zero, then You can use only incoming services (receive calls and SMS).
Why can’t I send SMS?
You need to register SMS center number in Your phone settings in SMS section. The SMS center number is +374 91 000301. If You are using an iPhone, dial **5005*7672*+37491000301#, and save changes.
May I decrease the set limit on my number?
Yes, based on the application, you can reduce the contract limit by at least 500 AMD.
I've set a fixed limit on my number, but the bill has exceeded the limit, why?
In case of exhaustion of the subscriber's negative balance limit, the operator may not interrupt the session of the service provided at the moment (call, GPRS roaming), for the use of which the accrued amount is subject to collection.:
I WAnt to set a permanent limit, can I set it by calling?
No, you can also apply for a fixed limit electronically. Download the "Application for a Fixed Limit" from the "useful documents |team" section fill it out, and send it to our email address: customer_care@telecomarmenia.am. A fixed limit is set for an indefinite period.
I have not set a limit on the number, what limit is set?
If the limit is not set based on a written application, the system will automatically set the limit to 3,000 drams. You can get information about the limit by dialing *110*321#.
Do these settings also work in roaming, or does the APN change?
APN remains the same, regardless of the fact that the number is in roaming.

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