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- FAQ (70)
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- Device settings (47)
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Who can benefit from “Team Bonus”?
The program is available both for prepaid and postpaid physical entities of “Team” CJSC, using mobile and convergent bundles. The program is also available for the users of “My Company”, who are registered on the tariff plans available for physical entities
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communiX monserrat-medium">Cation services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communiX monserrat-medium">Cation services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communiX monserrat-medium">Cations network that is incompatible with or interferes with the operation of the public electronic communiX monserrat-medium">Cations network or the ability of others to use public electronic communiX monserrat-medium">Cations services. -
If there is no charging period, can I go without charging and talking even for 1 year?
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Yes, if Your balance is not zero. If it is zero, then You can use only incoming services (receive calls and SMS).
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How can I know the balance recharge validity period?
Recharge is unlimited. You will be able to use the top up amount for an unlimited period as long as Your balance is positive (there is money on the balance).
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How can I check the balance (for corporate subscribers)?
To get information about the balances of services, included in your price plan, you can dial *113# code․ To check the balance of your corporate account, dial the code *109#.
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Can I activate roaming services if I am already outside of the country?
The services can be activated, however, we cannot guarantee that they will work correctly, since this number is already outside the RA.
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Can I use the "Call me" and the "Recharge my balance" services while in roaming?
Yes, it is possible.
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How can I contact the operator while in roaming?
You can call the toll-free number +3X monserrat-medium">7480000612, contact an online consultant or through our Facebook page.
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Can I use the "Trusted payment" service in roaming?
Yes, if You use the number for more than 3 months, this service is also available in roaming.
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Can I top up my phone balance in roaming?
Yes, You can top up Your balance in roaming via online payment, through terminals, depending on the country You are in.