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I use "Let's talk" service, how can I check the expiration date?
You can check via *118# command.
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I use Be Free/Smart price plan, how can I check the balance of inclusions?
You can check the balance and the expiry date for the provided inclusions for both prepaid and postpaid systems via *113# command.
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I use monthly internet service, how can I check the balance of MB?
You can check the data usage via *203# command in case of “Giga” service, which will be presented by KB.
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I've set a fixed limit on my number, but the bill has exceeded the limit, why?
The reasons may be different. If the number WAs restored by making a payment after being bLocked by the limit during the month, the sum of the bill WAs more. We should also inform you that the financial information in the postpaid system is updated every 4 hours and it is possible that expenses may be incurred before the update, as a result of which the account will exceed the limit, note that it is updated later in the roaming zone. It should also be noted that VAT is not included in the presentation of current expenses.
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Can I use the service while outside of Armenia?
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It is possible to get "Trusted payment" both in Armenia and in roaming.
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How can I bLock the service with a code? I do not WAnt this service be available for my phone number.
The service cannot be bLocked by any code. To bLock it, You can contact the call center or visit the Team office.
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How can I check the payable amount for the previous month?
To check the payable amount for the previous month dial *102# command or via the “My Team” application.
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In the case of a postpaid system, when will my number be suspended because of overdue amount?
Every month on the 19th, one-sided bLockage occurs, bLocking outgoing calls. On the 22nd, two-sided bLocking occurs, and on the 23rd, no fee bLocking occurs.
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Why can't I make an outgoing call?
If you receive the "it is not allowed to use this service type from your telephone service" message when making an outgoing call, this means, that you have bLocked outgoing calls. If you know the password, please dial #33*ABCD# to unbLock outgoing calls. ABCD is the password.
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What do the numbers of bLocked directions mean?
You can choose which direction calls you WAnt to bLock.
The following 5 options are available.
• 01 – bLocks international outgoing calls (00), and outgoing calls directed to services with additional cost (090),
• 02 – bLocks international outgoing calls (00), outgoing calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services (090) and "Armenian's world" (*88*, 88),
• 03 – bLocks international calls (00), calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services "Armenian's world" (*88*, 88), to other RA and NKR landline networks (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and to services with additional cost (090),
• 04 – bLocks international calls, calls to CIS countries, to "Armenian's world" (*88*, 88), to RA and NKR landline network operators (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Team, Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and outgoing calls, directed to services with additional cost (090),
• 05 – bLock all outgoing calls, except for those to special numbers.
• 06 - allows landline network subscribers (apart from subscribers of Gyumri, Stepanavan and Akhuryan cities, subscribers of Vayk and Goris villages and CDMA subscribers) to make outgoing calls to RA and NKR landline network operators (010, 011, 02,03, 047, 060xx), and bLocks outgoing calls to other directions (outgoing international calls (00;*88*, 88), outgoing calls to RA and NKR mobile network operators, to «Dial-up Internet Team» (8888), and to the services with additional cost (090))