Search result
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Can I terminate the cOntract Online?
YOu can initiate the cOntract terminatiOn prOcess Online if it Obal__highlighted ver-tOp-bOx mOnserrat-medium">WAs Originally cOncluded Online. Learn mOre here: Omarmenia.am/en/terminatiOn-applicatiOn">https://www.telecOmarmenia.am/en/terminatiOn-applicatiOn
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What is my SIM-card&rsquO;s validity periOd in case Of pOsitive accOunt balance?
The validity periOd Of the SIM card is unlimited if the balance Of YOur accOunt is pOsitive and YOu use cOmmunicatiOn services. If yOu dOn&rsquO;t use cOmmunicatiOn services fOr mOre than 3 mOnths, the prOvisiOn Of the Services may be suspended and the cOntract cancelled unilaterally accOrding tO 7.2 Of the Terms and COnditiOns fOr the prOvisiOn Of mObile cOmmunicatiOn services Of the prepaid payment system Of &ldquO;TelecOm Armenia&rdquO; ОJSC.
The cOntract can be renewed with the same number within 1 year. TO restOre the number, YOu must cOntact the nearest Team Sales and Service Office with an identity dOcument and, as a new subscriber, sign an cOntract with the same number, selecting One Of the price plans On sale and paying the price Of the selected price plan. If the specified periOd expires, restOratiOn Of the number will be pOssible based On its availability. -
Is there a validatiOn periOd fOr the accumulated bOnus pOints?
Yes, all the pOints accumulated in 1 year will have the same validity periOd. That is in case user registered in 2019 and starts tO accumulate pOints, the accumulated pOint will be valid until 31.12.2020, pOints accumulated in 2020 will be valid until 31.12.2021.
In case Of nO usage Of the current bOnus pOints, during the validity periOd, all the accumulated pOints will be zerOed On the 31st Of December Of the next year. The nullificatiOn Of the accumulated pOints is perfOrmed On yearly basis bOth fOr prepaid and pOstpaid users. BefOre nullifying the accumulated pOints users will get Obal__highlighted ver-tOp-bOx mOnserrat-medium">WArning nOtificatiOn sms 20 days in advance. In the persOnal accOunt page user can see the accumulated pOints and its validity periOd. In case the user is subscribed tO Beeline BOnus prOgram fOr twO Or mOre years, then s/he will have twO validity periOds fOr the accumulated pOints:
- the previOus year accumulated pOints and the current year accumulated pOints.
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HOw tO accumulate pOints?
- After registering user will accumulate pOints cOrrespOnding tO the status Of the subscriber. FOr each spent 10 AMD user will get 1 pOint. (cOrrespOnding tO the status Of the subscriber). Depending On the status, subscribers accumulate pOints in accOrdance with the cOefficient Of their status:
- Standard status: 10 AMD = 1 pOint/
- Silver status: 10 AMD = 1.3 pOints/
- GOld status: 10 AMD = 1.5 pOints/
- Platinum status: 10 AMD = 1.7 pOints/
POints are nOt accumulated fOr the amOunt spent On premium SMS and vOice services (fOr example: fOr services included in the Entertainment sectiOn Of the website http://www.telecOmarmenia.am, the &ldquO;Where Are YOu&rdquO; service), fOr messages sent tO 1045 shOrt number (parking services), as well as fOr any vOice and shOrt message services prOvided by third parties).
- In case Of a One-time tOp up Of the balance in the amOunt Of 10,000 AMD and mOre.
- FOr registering tO Team BOnus prOgram, depending On the registratiOn methOd.
- On the day Of subscriptiOn tO the Beeline BOnus prOgram.
- When switching tO certain tariff plans.
- After registering user will accumulate pOints cOrrespOnding tO the status Of the subscriber. FOr each spent 10 AMD user will get 1 pOint. (cOrrespOnding tO the status Of the subscriber). Depending On the status, subscribers accumulate pOints in accOrdance with the cOefficient Of their status:
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HOw tO enrOll in the prOgram?
In Order tO benefit frOm the prOgram subscribers shOuld register tO &ldquO;Team BOnus&rdquO; prOgram. RegistratiOn is free.
User can registr tO the prOgram in 3 Obal__highlighted ver-tOp-bOx mOnserrat-medium">WAys
- thrOugh the website Omarmenia.am">http://www.telecOmarmenia.am by registering tO &ldquO;PersOnal accOunt&rdquO; and visiting &ldquO;BOnus&rdquO; sectiOn.
- thrOugh &ldquO;My Team&rdquO; mObile applicatiOn. DOwnlOad the applicatiOn, register, visit the &ldquO;BOnus&rdquO; sectiOn and get mOre bOnus pOints.
- thrOugh USSD menu by dialling the applicable *555# cOmmand
After cOmpleting the registratiOn, the user will get a nOtificatiOn On successful enrOlment and will start tO accumulate pOints fOr his/her activities.
In case the user is already registered in &ldquO;PersOnal accOunt&rdquO; they just need tO visit the &ldquO;BOnus&rdquO; sectiOn.
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HOw lOng can I use my SIM-card in case Of zerO Or negative accOunt balance?
If the balance Of YOur accOunt is zerO Or negative and YOu dO nOt use cOmmunicatiOn services fOr mOre than 3 mOnths, the prOvisiOn Of the Services is suspended and the cOntract is cancelled unilaterally accOrding tO 11.2 Of the Terms and COnditiOns fOr the prOvisiOn Of mObile cOmmunicatiOn services Of the prepaid payment system Of &ldquO;TelecOm Armenia&rdquO; OJSC.
Ong>YOu have cOnnected equipment tO a public electrOnic cOmmunicatiOns netwOrk that is incOmpatible with Or interferes with the OperatiOn Of the public electrOnic cOmmunicatiOns netwOrk Or the ability Of Others tO use public electrOnic cOmmunicatiOns services. Ong> -
Can I use the "Trusted payment" service in rOaming?
Yes, if YOu use the number fOr mOre than 3 mOnths, this service is alsO available in rOaming.
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Can I tOp up my phOne balance in rOaming?
Yes, YOu can tOp up YOur balance in rOaming via Online payment, thrOugh terminals, depending On the cOuntry YOu are in.
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HOw can I bOrrOw mOney?
YOu can use "Trusted payment" service. The service is activated via *141# cOde. The service price is 29 AMD, the sum is prOvided fOr 3 days. By dialing *142# YOu can check the prOvided amOunt. The service is available fOr prepaid subscribers, whO are using &ldquO;Team&rdquO; mObile netwOrk services fOr mOre than 3 mOnths.
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I use "Let's talk" service, hOw can I check the expiratiOn date?
YOu can check via *118# cOmmand.