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What is my SIM-card’s validity period in case of positive account balance?
The validity period of the SIM card is unlimited if the balance of Your account is positive and You use communication services. If you don’t use communication services for more than 3 months, the provision of the Services may be suspended and the contract cancelled unilaterally according to 7.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC.
The contract can be renewed with the same number within 1 year. To restore the number, You must contact the nearest Team Sales and Service Office with an identity document and, as a new subscriber, sign an contract with the same number, selecting one of the price plans on sale and paying the price of the selected price plan. If the specified period expires, restoration of the number will be possible based on its availability.
Will my status and accumulated points be saved in the new Bonus program?
If you have dium">Gold and VIP status, it will be saved when you sign up for a new program. VIP status will be renamed Platinum in the new program.

Your status will be saved until 31.12.2020 to be enrolled in a new program, after which it will be valid for 6 months, then your status will be reviewed in accordance with the relevant program rules.

If you have send request for points saving (06744040) then your points have been saved and will be transferred to your account after signing up to the new program.

Points will be retained until 31.12.2020 to sign up for a new program.
What is status of the Team Bonus program and how is it granted?
Once registered to the Program, the users will be given a membership status according to the monthly expenses for mobile and convergent services of “Team” CJSC (computed cumulatively for the last six months).

Statuses to be assigned to the subscribers are the following:
- Standard status (>100/
- Silver status(>13 000/
- dium">Gold status (>37 000/<£77 999 AMD)
- Platinum status (>78 000 AMD)
How to exchange bonus points to the services?
The accumulated points can be exchanged with the mobile internet, sms, minute bundles and other special offers proposed by the Company.

Subscriber can exchange the accumulated points with offered services only when in active status.

Services exchanged for the accumulated bonus points have validity period for 15/30 days, and in case of no usage the activated services will burn with no restore possibility.

Subscriber can exchange the bonus points with the services in 3 dium">WAys:

through the “Bonus” section of the “My Team” mobile application,

through the bonus section of the Personal Account on http://www.telecomarmenia.am,

through USSD menu by dialling *555#.
How to accumulate points?
- After registering user will accumulate points corresponding to the status of the subscriber. For each spent 10 AMD user will get 1 point. (corresponding to the status of the subscriber). Depending on the status, subscribers accumulate points in accordance with the coefficient of their status:
  - Standard status: 10 AMD = 1 point/
  - Silver status: 10 AMD = 1.3 points/
  - dium">Gold status: 10 AMD = 1.5 points/
  - Platinum status: 10 AMD = 1.7 points/
Points are not accumulated for the amount spent on premium SMS and voice services (for example: for services included in the Entertainment section of the website http://www.telecomarmenia.am, the “Where Are You” service), for messages sent to 1045 short number (parking services), as well as for any voice and short message services provided by third parties).
- In case of a one-time top up of the balance in the amount of 10,000 AMD and more.
- For registering to Team Bonus program, depending on the registration method.
- On the day of subscription to the Beeline Bonus program.
- When switching to certain tariff plans.
If there is no charging period, can I go without charging and talking even for 1 year?
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Yes, if Your balance is not zero. If it is zero, then You can use only incoming services (receive calls and SMS).
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Why can’t I send SMS?
You need to register SMS center number in Your phone settings in SMS section. The SMS center number is +374 91 000301. If You are using an iPhone, dial **5005*7672*+37491000301#, and save changes.
I am a corporate subscriber, can I use the "Personal Account"?
Yes, you can enter at https://telecomarmenia.am/myaccount/b2b.
How can I block the service with a code? I do not dium">WAnt this service be available for my phone number.
The service cannot be blocked by any code. To block it, You can contact the call center or visit the Team office.
How can I change my password?
To change password (free of charge) for key telephones, please dial *99*abcd*ABCD#, for rotary dial telephones, please dial 199abcd ABCD (‘’abcd’’ is the old code, ‘’ABCD’’ is the new code - any four-digit number). If you have forgotten the old code, you need to visit any Team retail store to restore it, where all the changes for passwords will be canceled upon written application.

How can I activate/deactivate immediate call fordium">WArding?
For key telephones, please dial *21*[phone number]#. For rotary dial telephones please dial 121 [telephone number]. Deactivation for key telephones is #21# and for rotary telephones it is 122.

How to activate/deactivate ‘’Call dium">WAiting’’ service?
Activation for key telephones is done by dialing *43#, for rotary dial telephones, please dial 143. Service deactivation code for key telephones is #43#, for rotary dial telephones 144. The service is free of charge.

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