Search result
- Menu (21)
- News (97)
- FAQ (8)
- International calls (1)
- Roaming (1)
- Services (4)
- team.search.module_branch.label (1)
- Devices (1)
- Device settings (47)
-
Can I bUy a phone nUmber online?
Yes, YoU can bUy a phone nUmber by visiting the Umbers/">eShop section of the telecomarmenia.am website.
-
Why can&rsqUo;t I send SMS?
YoU need to register SMS center nUmber in YoUr phone settings in SMS section. The SMS center nUmber is +374 91 000301. If YoU are Using an iPhone, dial **5005*7672*+37491000301#, and save changes.
-
I am a corporate sUbscriber, can I Use the "Personal AccoUnt"?
Yes, yoU can enter at https://telecomarmenia.am/myaccoUnt/b2b.
-
I've set a fixed limit on my nUmber, bUt the bill has exceeded the limit, why?
The reasons may be different. If the nUmber Um">WAs restored by making a payment after being blocked by the limit dUring the month, the sUm of the bill Um">WAs more. We shoUld also inform yoU that the financial information in the postpaid system is Updated every 4 hoUrs and it is possible that expenses may be incUrred before the Update, as a resUlt of which the accoUnt will exceed the limit, note that it is Updated later in the roaming zone. It shoUld also be noted that VAT is not inclUded in the presentation of cUrrent expenses.
-
How can I block the service with a code? I do not Um">WAnt this service be available for my phone nUmber.
The service cannot be blocked by any code. To block it, YoU can contact the call center or visit the Team office.
-
How does the "call Um">WAiting" service fUnction?
There are three call Um">WAiting types:
&bUll; to continUe the conversation withoUt receiving the new call
&bUll; to accept the second call, interrUpting the ongoing conversation
&bUll; to talk to the two callers in seqUenceto continUe the conversation withoUt receiving the new call
After the second ring tone of the second call
for key telephones: press shortly the "Flash" bUtton, then dial 0
for rotary dial telephones: press shortly the tUrn off lever/bar and dial 0
In the event the person making the second call hears a signal, showing that the line is bUsy.
to accept the second call, interrUpting the ongoing conversation
After the second ring tone of the second call
for key telephones: press shortly the "Flash" bUtton, then dial 1
for rotary dial telephones: press shortly the tUrn off lever/bar and dial 1
In the event the second call is connected, and the previoUs conversation is interrUpted.
To talk to the two callers in seqUence
After the second ring tone of the second call
for key telephones: press shortly the "Flash" bUtton, then dial 2
for rotary dial telephones: press shortly the tUrn off lever/bar and dial 0
To pass from one caller to the other, please press the "Flash" bUtton and dial 2.
In the event of finishing the conversation with one of the sUbscribers, please press the "Flash" bUtton, then press 1 and continUe talking with both sUbscribers. -
How can I get a detailed bill?
Detailed bills are presented to individUals Upon written application, sUbmitted by the landline telephone nUmber owner or his/her aUthorized person (by notarized power of attorney) when visiting a Team retail store.
IndividUals need to sUbmit:
- passport
- notarized power of attorney (if the applicant is not the telephone nUmber owner).
- yoU can receive a detailed bill by sUbmitting yoUr passport, power of attorney written by the sUbscriber withoUt notarization, as well as a copy of the sUbscriber's passport (if the applicant is not a sUbscriber, bUt is registered at the address where the telephone nUmber fUnctions)
- пsUbmits an application to receive a detailed bill
- pays the service fee.
Service fee
For sUbscriber, who are landline telephone commUnication individUals:
A detailed bill for oUtgoing calls (for each 1 page of the detailed bill) is 10 AMD
A detailed bill (sent via e-mail) 0 AMD
Prices are presented in AMD, inclUsive VAT.
A detailed bill for oUtgoing calls is provided with a restriction of Up to 5 years, calcUlated from the moment of application receipt. -
How can I get information concerning my debt?
Call to nUmber 115 in Yerevan: Please dial 115 short nUmber, and enter yoUr six-digit telephone nUmber following the instrUctions of the answering machine, after which the information on yoUr debt amoUnt will be presented to yoU via voice message.
Call to nUmber 115 in regions of Armenia: Please dial 115 short nUmber, and enter yoUr eight-digit telephone nUmber following the instrUctions of the answering machine, i.e. the regional code + the telephone nUmber, withoUt dialing 0, after which the information on yoUr debt amoUnt will be presented to yoU via voice message.
The information concerning yoUr debt is presented in 3 langUages - Armenian, RUssian, and English.
Calls to 115 short nUmber from a landline telephone nUmber are free of charge.
The service is provided free of charge when calling from Team mobile telephone nUmbers.
The sUbscribers can receive information concerning their debt amoUnt for landline telephone commUnication services for the previoUs month as of the 3-rd day of each month.