Mobile ID
Mobile ID is a convenient and secure tool for digital identification, allowing you to sign electronic documents and access government services using your mobile phone.
Always with you
Your digital signature is always with you - sign documents online anytime and from anywhere in the world.
Legal significance
A digital signature created using Mobile ID has legal force and fully complies with the norms established by legislation.
Safe and reliable
Advanced encryption technologies ensure the reliable protection of your data. No one but you can sign: your SIM card is always with you, and access is protected by a PIN code known only to you.
Activation steps
✔ Visit any Team sales and service center. ✔ Verify your identity, ✔ Receive PIN codes for the secure use of the service. For activation, you need to visit Team office in person, in compliance with the legal requirements of the Republic of Armenia.
Due to technical limitations, Mobile ID with eSIM is not supported on iPhone 11 and older models. For these devices, a uSIM card is available.
FAQ
Who can use Mobile ID?
The service is available to individuals
Type of citizenship and required documents
Citizen of the Republic of Armenia
- Valid identification card (ID card) or passport
- Public Services Number (in case of having an ID card)
Citizen of the Republic of Armenia with code 070
- Passport issued under code 070
- Public Services Number
- Temporary protection certificate
Foreign citizen*
- Public Services Number (for public services)
- Passport
- And one of the following documents:
- Temporary or permanent residence card
- Special passport
- Certificate confirming legal residence
*To make the appropriate note regarding identification in the foreign citizens’ registration system, foreign citizens must apply to the Unified Public Services Office at 3 Vazgen Sargsyan Street, Yerevan, presenting the necessary documents.
What is an electronic signature?
An electronic signature is the digital equivalent of your personal signature, ensuring the authenticity of documents.
It is used for signing contracts, applications, and other important documents, guaranteeing security and reliability.
Which services can I access using Mobile ID
With Mobile ID, you can:
✔ Access online banking and other digital services,
✔ Sign contracts, agreements, and other documents,
✔ Log in to government services and portals,
✔ Participate in electronic voting and other remote processes.
What is EKENG?
The Electronic Governance Infrastructure Implementation Office (EKENG) is a state-authorized organization that manages and facilitates the issuance of certificates.
EKENG grants permission for electronic signature certificates and provides the right to use electronic signatures for an annual fee.
For more detailed information about EKENG’s activities, visit https://ekeng.am/.
What is the “Yes em” Portal?
The www.yesem.am portal is a secure identification and electronic signature platform.
The portal’s username is a registered and verified mobile phone number in the following format: 0xx xx xx xx. A PIN code is generated upon registration for Mobile ID / mobile strong identification and/or digital electronic signature services.
Users can also sign and verify documents through the www.yesem.am portal.
The “Yes em” portal keeps track of all transactions performed via Mobile ID and stores relevant records for security and transparency.
Is it necessary to change the eSIM/SIM card for Mobile ID?
Yes, a special eSIM/SIM card is required to use Mobile ID. You can replace your SIM card at Team sales and service center centers.
How long does it take to replace the SIM card?
If you have all the necessary documents, the SIM card replacement process takes just a few minutes.
Can I deactivate the Mobile ID service?
Yes, you can deactivate the service at any time by visiting a Team sales and service center.
What should I do if my SIM card is lost or damaged?
Visit a Team sales and service center to restore your SIM card and reactivate Mobile ID.
Is Mobile ID secure?
Yes, Mobile ID ensures a high level of security by using advanced encryption technologies and two-factor authentication mechanisms.
Can I use Mobile ID abroad?
Yes, if your SIM card has roaming enabled, you can use Mobile ID while abroad.
Is it necessary to download an app for Mobile ID?
No, Mobile ID works without any apps. All functions integrated into in the SIM card.
What should I Do If I forget my PIN code?
Visit a Team sales and service center to restore your PIN code.
How much does the Mobile ID cost?
✔ There is no charge for activating and using the Mobile ID service.
✔ eSIM/SIM card replacement fee: 500 AMD.
Can I Use Mobile ID on multiple devices?
Mobile ID is linked to your eSIM/SIM card, so it can only be used on the device where the SIM card is installed.
Can I change my Mobile ID PIN code?
Yes, you can change your PIN code at a Team sales and service center.
What Should I Do If Mobile ID Is not working?
Check your mobile network availability or contact your operator’s support center for assistance.
What should I do If I change my phone number?
If you change your phone number, your existing Mobile ID will no longer work. You need to visit any Team sales and service center to reactivate the service.
What happens if the eSIM is removed from the phone?
eSIM with Mobile ID the can be used only once. For example, if the downloaded profile is deleted from the smartphone and the subscriber wants to restore it, this cannot be done. It is necessary to visit any Team office to replace the eSIM.
Technical limitations
Due to technical limitations, Mobile ID with eSIM is not supported on iPhone 11 and older models. For these devices, a uSIM card is available.