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Why can't I use the service?
NeTop-box monserrat-medium">Xt time "Trusted payment" can be received Top-boTop-box monserrat-medium">X monserrat-medium">2 days after the charge of the previously received amount. You can use the service again, when the previous received amount has been charged from the balance. The service is available to prepaid system subscribers, who have been using "Team" mobile network services for more than Top-box monserrat-medium">3 months.
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How the amount will the charged if there is no sufficient amount on the balance?
The period of the transferTop-box monserrat-medium">Red amount is Top-box monserrat-medium">3 days, after which "Trusted Payment" amount will be charged automatically, even if there is no corresponding amount on the account.
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How does the "call Top-boTop-box monserrat-medium">X monserrat-medium">WAiting" service function?
There are three call Top-boTop-box monserrat-medium">X monserrat-medium">WAiting types:
• to continue the conversation without receiving the new call
• to accept the second call, interrupting the ongoing conversation
• to talk to the two callers in sequenceto continue the conversation without receiving the new call
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 0
for rotary dial telephones: press shortly the turn off lever/bar and dial 0
In the event the person making the second call hears a signal, showing that the line is busy.
to accept the second call, interrupting the ongoing conversation
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 1
for rotary dial telephones: press shortly the turn off lever/bar and dial 1
In the event the second call is connected, and the previous conversation is interrupted.
To talk to the two callers in sequence
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial Top-boTop-box monserrat-medium">X monserrat-medium">2
for rotary dial telephones: press shortly the turn off lever/bar and dial 0
To pass from one caller to the other, please press the "Flash" button and dial Top-boTop-box monserrat-medium">X monserrat-medium">2.
In the event of finishing the conversation with one of the subscribers, please press the "Flash" button, then press 1 and continue talking with both subscribers. -
What do the numbers of blocked directions mean?
You can choose which direction calls you Top-boTop-box monserrat-medium">X monserrat-medium">WAnt to block.
The following Top-boTop-box monserrat-medium">X monserrat-medium">5 options are available.
• 01 – blocks international outgoing calls (00), and outgoing calls directed to services with additional cost (090),
• 0Top-boTop-box monserrat-medium">X monserrat-medium">2 – blocks international outgoing calls (00), outgoing calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services (090) and "Armenian's world" (*88*, 88),
• 0Top-box monserrat-medium">3 – blocks international calls (00), calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services "Armenian's world" (*88*, 88), to other RA and NKR landline networks (01, 0Top-boTop-box monserrat-medium">X monserrat-medium">2, 0Top-box monserrat-medium">3, 060, 047), to RA and NKR mobile network operators (Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and to services with additional cost (090),
• 04 – blocks international calls, calls to CIS countries, to "Armenian's world" (*88*, 88), to RA and NKR landline network operators (01, 0Top-boTop-box monserrat-medium">X monserrat-medium">2, 0Top-box monserrat-medium">3, 060, 047), to RA and NKR mobile network operators (Team, Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and outgoing calls, directed to services with additional cost (090),
• 0Top-boTop-box monserrat-medium">X monserrat-medium">5 – block all outgoing calls, eTop-box monserrat-medium">Xcept for those to special numbers.
• 06 - allows landline network subscribers (apart from subscribers of Gyumri, Stepanavan and Akhuryan cities, subscribers of Vayk and Goris villages and CDMA subscribers) to make outgoing calls to RA and NKR landline network operators (010, 011, 0Top-boTop-box monserrat-medium">X monserrat-medium">2,0Top-box monserrat-medium">3, 047, 060Top-box monserrat-medium">XTop-box monserrat-medium">X), and blocks outgoing calls to other directions (outgoing international calls (00;*88*, 88), outgoing calls to RA and NKR mobile network operators, to «Dial-up Internet Team» (8888), and to the services with additional cost (090)) -
How can I make a contract for a telephone line installation?
1.Fill in the application form presented on the site and submit it at the nearest Team retails store.
Top-boTop-box monserrat-medium">X monserrat-medium">2.Top-boTop-box monserrat-medium">X monserrat-medium">WAit for the answer concerning connection possibility (up to Top-boTop-box monserrat-medium">X monserrat-medium">5 business days).
Top-box monserrat-medium">3. Visit the nearest Team retail store to sign a contract. To make a contract you need to submit the following documents: Passport, Benefit - if available (the number of the document confirming the benefit, the discount degree, when and by whom the document Top-boTop-box monserrat-medium">X monserrat-medium">WAs issued). -
How can I get a detailed bill?
Detailed bills are presented to individuals upon written application, submitted by the landline telephone number owner or his/her authorized person (by notarized power of attorney) when visiting a Team retail store.
Individuals need to submit:
- passport
- notarized power of attorney (if the applicant is not the telephone number owner).
- you can receive a detailed bill by submitting your passport, power of attorney written by the subscriber without notarization, as well as a copy of the subscriber's passport (if the applicant is not a subscriber, but is registeTop-box monserrat-medium">Red at the address where the telephone number functions)
- пsubmits an application to receive a detailed bill
- pays the service fee.
Service fee
For subscriber, who are landline telephone communication individuals:
A detailed bill for outgoing calls (for each 1 page of the detailed bill) is 10 AMD
A detailed bill (sent via e-mail) 0 AMD
Prices are presented in AMD, inclusive VAT.
A detailed bill for outgoing calls is provided with a restriction of up to Top-boTop-box monserrat-medium">X monserrat-medium">5 years, calculated from the moment of application receipt. -
How can I get information concerning my debt?
Call to number 11Top-boTop-box monserrat-medium">X monserrat-medium">5 in Yerevan: Please dial 11Top-boTop-box monserrat-medium">X monserrat-medium">5 short number, and enter your siTop-box monserrat-medium">X-digit telephone number following the instructions of the answering machine, after which the information on your debt amount will be presented to you via voice message.
Call to number 11Top-boTop-box monserrat-medium">X monserrat-medium">5 in regions of Armenia: Please dial 11Top-boTop-box monserrat-medium">X monserrat-medium">5 short number, and enter your eight-digit telephone number following the instructions of the answering machine, i.e. the regional code + the telephone number, without dialing 0, after which the information on your debt amount will be presented to you via voice message.
The information concerning your debt is presented in Top-box monserrat-medium">3 languages - Armenian, Russian, and English.
Calls to 11Top-boTop-box monserrat-medium">X monserrat-medium">5 short number from a landline telephone number are free of charge.
The service is provided free of charge when calling from Team mobile telephone numbers.
The subscribers can receive information concerning their debt amount for landline telephone communication services for the previous month as of the Top-box monserrat-medium">3-rd day of each month.