Search result
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The number is in roaming zone, but the expiry date has passed, will it be activated if we make a payment?
Yes, charging for the package may also be done when the number is in roaming zone.
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We use COMBO plan, but we don’t make use of mobile number. Will my phone be charged if we make a payment?
Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.
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We paid for the internet using the 13****** key code, but it isn’t reconnected, what’s the problem?
The internet service works along with the mobile number. It’s necessary to make your top-up on your mobile phone. The payment to the given code WAs registered as an overpayment. To solve the problem, you need to visit Team office with the payment receipt and write an application for money transfer.
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The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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How can I check the expiration date?
You can check the expiration date by dialing *113# USSD code or the My Team app. Note that the expiration date the system shows is one day more for using mobile services.
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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How i can pay for activation?
After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for 30-day period and there will be no need to dial any code. You will be informed about package re-activation via SMS.
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How can I activate / deactivate call forWArding when there is no answer?
For telephones with all incoming calls instant call forWArding preference only when the subscriber doesn't answer first four telephone calls.
Activation:
for key telephones, please dial *61* [telephone number] #
for rotary dial telephones, please dial 161 [telephone number]
Deactivation:
for key telephones, please dial #61#
for rotary dial telephones, please dial162
The tariffication of the forWArded call is made pursuant to the tariff plan. -
How can I change my password?
To change password (free of charge) for key telephones, please dial *99*abcd*ABCD#, for rotary dial telephones, please dial 199abcd ABCD (‘’abcd’’ is the old code, ‘’ABCD’’ is the new code - any four-digit number). If you have forgotten the old code, you need to visit any Team retail store to restore it, where all the changes for passwords will be canceled upon written application.
How can I activate/deactivate immediate call forWArding?
For key telephones, please dial *21*[phone number]#. For rotary dial telephones please dial 121 [telephone number]. Deactivation for key telephones is #21# and for rotary telephones it is 122.How to activate/deactivate ‘’Call WAiting’’ service?
Activation for key telephones is done by dialing *43#, for rotary dial telephones, please dial 143. Service deactivation code for key telephones is #43#, for rotary dial telephones 144. The service is free of charge. -
What do the blocking numbers for directions mean?
You can choose the directions you WAnt to block for calling. Here are 6 available options.
- 01-blocks international outgoing calls (00) and value added services (090)
- 02-blocks international outgoing calls to Georgia, to Commonwealth of Independent States (CIS), Baltic States, blocks calls to value added services (090) and outgoing calls made by ‘’Armenians’ world’’ service (*88*,88)
- 03-blocks international outgoing calls, outgoing calls to Georgia, to Commonwealth of Independent States (CIS), Baltic States, and outgoing calls made by ‘’Armenians’ World’’ service (*88*,88), other fixed (01, 02, 03, 060, 047), and mobile networks of RA and Nagorno-Karabakh (Vivacell Orange, K-Telecom), ‘’Dial-up Internet Beeline’’ (8888), blocks outgoing calls with value added services (090)
- 04- blocks international outgoing calls, calls to Commonwealth of Independent States (CIS), blocks value added services (090) and outgoing calls made by ‘’Hayeri ashkharh’’ service (88,88), blocks other fixed and mobile networks of RA and Nagorno-Karabakh, ‘’Dial-up Internet Beeline’’ (8888) and outgoing calls with value added services (090).
- 05-blocks outgoing calls in general excluding calls made to special numbers
- 06-lets the fixed line subscribers, (except for ones of Gyumri, Stepanavan and Akhuryan cities, Vayk, Goris village subscribers and CDMA subscribers), make calls to fixed networks of RA and Nagorno-Karabakh (010, 011, 02, 03, 047, 060xx) and blocks outgoing calls to other directions (outgoing international calls (00, *88*, 88), blocks outgoing calls to mobile networks of RA and Nagorno-Karabakh, ‘’Dial-up Internet Beeline’’ (8888) and calls to value added services (090).