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- FAQ (43)
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I've Set a fixed limit on my number, but the bill has exceeded the limit, why?
The reasons may be different. If the number WAs restored by making a payment after being blocked by the limit during the month, the sum of the bill WAs more. We should also inform you that the financial information in the postpaid system is updated every 4 hours and it is possible that expenses may be incurred before the update, as a result of which the account will exceed the limit, note that it is updated later in the roaming zone. It should also be noted that VAT is not included in the presentation of current expenses.
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I WAnt to Set a permanent limit, can I Set it by calling?
No, the permanent limit is Set according to the application submitted by the subscriber. It is possible to Set a limit not less than the cost of the tariff plan, the period is at least 30 days, maximum 999 days. The subscription fee is not included in the permanent limit.
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I have not Set a limit on the number, what limit is Set?
If a limit is not Set based on a written application, the limit is Set automatically by the system, depending on the spending’s of the number. You can get information about the limit by dialing *110*321#.
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Do these Settings also work in roaming, or does the APN change?
APN remains the same, regardless of the fact that the number is in roaming.
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How can I register internet Settings for an Android system phone device?
The following steps can register the internet Settings for phones operating with Android system: Settings-> More networks-> Mobile networks-> Access Point Name / APN. You must create or add a new APN and register the following data: Name- Team, APN - internet․ You must save the registered parameters and restart Your phone. SMS Settings can be registered also by sending “2” text to 1212 number.
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How can I register Internet Settings for phones with IOS system?
The internet Settings for phones operating with IOS system can be registered manually only.
Simply follow these steps: Settings-> Cellular Data-> Cellular Data Network. In "Cellular Data" section you need to register the following data: Name- Team, APN- internet. You must save the registered parameters and restart Your phone. -
How can I get internet Settings?
You can get the Settings by dialing *151*2#, after receiving the 2nd SMS You must save them in the phone. Then You must restart Your phone.
If you WAnt to receive internet Settings, please send “2” via SMS to 1212 number. You will receive 2 text messages: the second one must be saved. After saving it, please restart Your phone. Charging for the internet will be in accordance with the price plan, or the services activated. -
The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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During what period can I pay for the service before the termination of the contract?
Within 60 days after the end of the active period of the package for COMBO 2, and for COMBO 3 within 51 days after the end of the active period of the package
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.