Search result
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I WAnt to set a permanent limit, can I set it by calling?
No, the permanent limit is set according to the application submitted by the subscriber. It is possible to set a limit not less than the cost of the tariff plan, the period is at least 30 days, maximum 999 days. The subscription fee is not included in the permanent limit.
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Do these settings also work in roaming, or does the APN change?
APN remains the same, regardless of the fact that the number is in roaming.
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How can I get internet settings?
You can get the settings by dialing *151*2#, after receiving the 2nd SMS You must save them in the phone. Then You must restart Your phone.
If you WAnt to receive internet settings, please send “2” via SMS to 1212 number. You will receive 2 text messages: the second one must be saved. After saving it, please restart Your phone. Charging for the internet will be in accordance with the price plan, or the services activated. -
We use COMBO plan, but we don’t make use of mobile number. Will my phone be charged if we make a payment?
Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.
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The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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I paid an excess amount, what will happen to that amount?
In case of a postpaid system, the excess amount remains on the account, as an overpayment, until the next month’s bill is submitted.
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How can I activate / deactivate call forWArding when there is no answer?
For telephones with all incoming calls instant call forWArding preference only when the subscriber doesn't answer first four telephone calls.
Activation:
for key telephones, please dial *61* [telephone number] #
for rotary dial telephones, please dial 161 [telephone number]
Deactivation:
for key telephones, please dial #61#
for rotary dial telephones, please dial162
The tariffication of the forWArded call is made pursuant to the tariff plan. -
How can I get a detailed bill?
Detailed bills are presented to individuals upon written application, submitted by the landline telephone number owner or his/her authorized person (by notarized power of attorney) when visiting a Team retail store.
Individuals need to submit:
- passport
- notarized power of attorney (if the applicant is not the telephone number owner).
- you can receive a detailed bill by submitting your passport, power of attorney written by the subscriber without notarization, as well as a copy of the subscriber's passport (if the applicant is not a subscriber, but is registered at the address where the telephone number functions)
- пsubmits an application to receive a detailed bill
- pays the service fee.
Service fee
For subscriber, who are landline telephone communication individuals:
A detailed bill for outgoing calls (for each 1 page of the detailed bill) is 10 AMD
A detailed bill (sent via e-mail) 0 AMD
Prices are presented in AMD, inclusive VAT.
A detailed bill for outgoing calls is provided with a restriction of up to 5 years, calculated from the moment of application receipt. -
How can I get my monthly billing information if I disagree with the bill presented for the previous month?
You can get detailed information in any Team retail store. A detailed bill can be received only by the person, in whose name the telephone line is registered, after presenting an ID card.
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