Search result
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May I decrease the set limit on my number?
Yes, based on the application, You can reduce the size of the fixed limit, but not less than the price of the price plan.
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I have not set a limit on the number, what limit is set?
If a limit is not set based on a written application, the limit is set automatically by the system, depending on the spending’s of the number. You can get information about the limit by dialing *110*321#.
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The number is in roaming zone, but the expiry date has passed, will it be activated if we make a payment?
Yes, charging for the package may also be done when the number is in roaming zone.
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The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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I paid an excess amount, what will happen to that amount?
In case of a postpaid system, the excess amount remains on the account, as an overpayment, until the next month’s bill is submitted.
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In the case of a postpaid system, when will my number be suspended because of overdue amount?
Every month on the 19th, one-sided blockage occurs, blocking outgoing calls. On the 22nd, two-sided blocking occurs, and on the 23rd, no fee blocking occurs.
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How does the "call WAiting" service function?
There are three call WAiting types:
• to continue the conversation without receiving the new call
• to accept the second call, interrupting the ongoing conversation
• to talk to the two callers in sequenceto continue the conversation without receiving the new call
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 0
for rotary dial telephones: press shortly the turn off lever/bar and dial 0
In the event the person making the second call hears a signal, showing that the line is busy.
to accept the second call, interrupting the ongoing conversation
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 1
for rotary dial telephones: press shortly the turn off lever/bar and dial 1
In the event the second call is connected, and the previous conversation is interrupted.
To talk to the two callers in sequence
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 2
for rotary dial telephones: press shortly the turn off lever/bar and dial 0
To pass from one caller to the other, please press the "Flash" button and dial 2.
In the event of finishing the conversation with one of the subscribers, please press the "Flash" button, then press 1 and continue talking with both subscribers. -
Can I rename the telephone number to another subscriber's name?
Yes, the cost of renaming a telephone number is 700 AMD.
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Can I change my telephone number?
Yes, telephone number change cost is 700 AMD.
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How can I get a detailed bill?
Detailed bills are presented to individuals upon written application, submitted by the landline telephone number owner or his/her authorized person (by notarized power of attorney) when visiting a Team retail store.
Individuals need to submit:
- passport
- notarized power of attorney (if the applicant is not the telephone number owner).
- you can receive a detailed bill by submitting your passport, power of attorney written by the subscriber without notarization, as well as a copy of the subscriber's passport (if the applicant is not a subscriber, but is registered at the address where the telephone number functions)
- пsubmits an application to receive a detailed bill
- pays the service fee.
Service fee
For subscriber, who are landline telephone communication individuals:
A detailed bill for outgoing calls (for each 1 page of the detailed bill) is 10 AMD
A detailed bill (sent via e-mail) 0 AMD
Prices are presented in AMD, inclusive VAT.
A detailed bill for outgoing calls is provided with a restriction of up to 5 years, calculated from the moment of application receipt.
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