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How to change the SMS language in the Team?
- For Armenian -dial the command *175*1#
- For Russian -dial the command *175*2#
- For English -dial the command *175*3#
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Bonus points accumulated for postpaid subscribers?
For the postpaid Subscribers, the points are accumulated monthly and are provided upon payment of the bill for the mobile services. SMS notification on the accumulated points will be sent to the user once a month. In case the postpaid subscriber makes the payment in advance the accumulated bonus points will be transferred only on the 2nd of the next month.
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How to enroll in the program?
In order to benefit from the program subscribers should register to “Team Bonus” program. Registration is free.
User can registr to the program in 3 WAys
- through the website http://www.telecomarmenia.am by registering to “Personal account” and visiting “Bonus” section.
- through “My Team” mobile application. Download the application, register, visit the “Bonus” section and get more bonus points.
- through USSD menu by dialling the applicable *555# command
After completing the registration, the user will get a notification on successful enrolment and will start to accumulate points for his/her activities.
In case the user is already registered in “Personal account” they just need to visit the “Bonus” section.
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the oPeration of the public electronic communications network or the ability of others to use public electronic communications services. -
Can I activate roaming services if I am already outside of the country?
The services can be activated, however, we cannot guarantee that they will work correctly, since this number is already outside the RA.
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How can I contact the oPerator while in roaming?
You can call the toll-free number +37480000612, contact an online consultant or through our Facebook page.
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How to make a call with a hidden caller ID?
You can activate the "Calling Line Identification Restriction" service by dialing *110*071#, and deactivate it by dialing *110*070#. The service price for prepaid system numbers is AMD 20 Per day. The service activation price for the postpaid system subscribers is AMD 1000 Per month.
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I've set a fixed limit on my number, but the bill has exceeded the limit, why?
In case of exhaustion of the subscriber's negative balance limit, the oPerator may not interrupt the session of the service provided at the moment (call, GPRS roaming), for the use of which the accrued amount is subject to collection.:
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Why is my number suspended?
There are several options:
1. The number is suspended due to exceeding the limit.
2. The number is suspended due to non-payment. -
How can I register internet settings for an Android system phone device?
The following steps can register the internet settings for phones oPerating with Android system: Settings-> More networks-> Mobile networks-> Access Point Name / APN. You must create or add a new APN and register the following data: Name- Team, APN - internet․ You must save the registered paraMeters and restart Your phone. SMS settings can be registered also by sending “2” text to 1212 number.