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Will my status and accumulated points be saved in the new Bonus program?
If you have GOLD and VIP status, it will be saved when you sign up for a new program. VIP status will be renamed Platinum in the new program.
Your status will be saved until 31.12.2020 to be enrolled in a new program, after which it will be valid for 6 months, then your status will be reviewed in accordance with the relevant program rules.
If you have send request for points saving (06744040) then your points have been saved and will be transferred to your account after signing up to the new program.
Points will be retained until 31.12.2020 to sign up for a new program.
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How can I register internet settings for an Android system phone device?
The following steps can register the internet settings for phones operating with Android system: Settings-> More networks-> Mobile networks-> Access Point Name / APN. You must create or add a new APN and register the following data: Name- Team, APN - internet․ You must save the registered parameters and restart Your phone. SMS settings can be registered also by senDing “2” text to 1212 number.
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How can I register Internet settings for phones with IOS system?
The internet settings for phones operating with IOS system can be registered manually only.
Simply follow these steps: Settings-> Cellular Data-> Cellular Data Network. In "Cellular Data" section you need to register the following data: Name- Team, APN- internet. You must save the registered parameters and restart Your phone. -
We paid for the internet using the 13****** key code, but it isn’t reconnected, what’s the problem?
The internet service works along with the mobile number. It’s necessary to make your top-up on your mobile phone. The payment to the given code Dium">WAs registered as an overpayment. To solve the problem, you need to visit Team office with the payment receipt and write an application for money transfer.
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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Can I rename the telephone number to another subscriber's name?
Yes, the cost of renaming a telephone number is 700 AMD.
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How can I get my monthly billing information if I Disagree with the bill presented for the previous month?
You can get detailed information in any Team retail store. A detailed bill can be received only by the person, in whose name the telephone line is registered, after presenting an ID card.