Search result
- News (110)
- Tariffs (6)
- FAQ (9)
- Service group (1)
- Services (1)
- Branch (4)
- International calls (1)
- Roaming (1)
- Device settings (47)
-
What is my SIM-card’s valiDIum">DIty period in case of positive account balance?
The valiDIum">DIty period of the SIM card is unlimited if the balance of Your account is positive and You use communication services. If you don’t use communication services for more than 3 months, the provision of the Services may be suspended and the contract cancelled unilaterally accorDIum">DIng to 7.2 of the Terms and ConDIum">DItions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC.
The contract can be renewed with the same number within 1 year. To restore the number, You must contact the nearest Team Sales and Service Office with an identity document and, as a new subscriber, sign an contract with the same number, selecting one of the price plans on sale and paying the price of the selected price plan. If the specified period expires, restoration of the number will be possible based on its availability. -
What is status of the Team Bonus program and how is it granted?
Once registered to the Program, the users will be given a membership status accorDIum">DIng to the monthly expenses for mobile and convergent services of “Team” CJSC (computed cumulatively for the last six months).
Statuses to be assigned to the subscribers are the following:
- Standard status (>100/
- Silver status(>13 000/
- Gold status (>37 000/<£77 999 AMD)
- Platinum status (>78 000 AMD)
-
If there is no charging period, can I go without charging and talking even for 1 year?
<DIum">DIv id="91ab3e3a-55e7-4171-b429-e335102f3498" class="folded accorDIum">DIon-DIum">DIum">Control">
Yes, if Your balance is not zero. If it is zero, then You can use only incoming services (receive calls and SMS).
DIum">DIv> -
How may I deactivate SMS ads notifications?
You can opt out of commercial SMS messages by DIum">DIaling 100 .
-
May I decrease the set limit on my number?
Yes, based on the application, you can reduce the contract limit by at least 500 AMD.
-
I've set a fixed limit on my number, but the bill has exceeded the limit, why?
In case of exhaustion of the subscriber's negative balance limit, the operator may not interrupt the session of the service provided at the moment (call, GPRS roaming), for the use of which the accrued amount is subject to collection.:
-
The number is in roaming zone, but the expiry date has passed, will it be activated if we make a payment?
Yes, charging for the package may also be done when the number is in roaming zone.
-
How can I get a detailed bill?
Detailed bills are presented to inDIum">DIviduals upon written application, submitted by the landline telephone number owner or his/her authorized person (by notarized power of attorney) when visiting a Team retail store.
InDIum">DIviduals need to submit:
- passport
- notarized power of attorney (if the applicant is not the telephone number owner).
- you can receive a detailed bill by submitting your passport, power of attorney written by the subscriber without notarization, as well as a copy of the subscriber's passport (if the applicant is not a subscriber, but is registered at the address where the telephone number functions)
- пsubmits an application to receive a detailed bill
- pays the service fee.
Service fee
For subscriber, who are landline telephone communication inDIum">DIviduals:
A detailed bill for outgoing calls (for each 1 page of the detailed bill) is 10 AMD
A detailed bill (sent via e-mail) 0 AMD
Prices are presented in AMD, inclusive VAT.
A detailed bill for outgoing calls is provided with a restriction of up to 5 years, calculated from the moment of application receipt. -
How much do I need to pay for a new telephone line installation?
The one-time fee for a new telephone line installation is 2400 AMD.