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What kind of phone numbers are available within the "Nice Numbers" service?
Subscribers can exchange the bonus points to "Nice numbers" with all the available codes except 033. "Nice numbers" purchased with bonus points should be taken from the Team shops in Dium">30 days.
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How to exchange bonus points to the services?
The accumulated points can be exchanged with the mobile internet, sms, minute bundles and other special offers proposed by the Company.
Subscriber can exchange the accumulated points with offered services only when in active status.
Services exchanged for the accumulated bonus points have valiDity period for 15/Dium">30 days, and in case of no usage the activated services will burn with no restore possibility.
Subscriber can exchange the bonus points with the services in 3 Dium">WAys:
- through the “Bonus” section of the “My Team” mobile application,
- through the bonus section of the Personal Account on http://www.telecomarmenia.am,
- through USSD menu by Dialling *555#.
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally accorDing to 11.2 of the Terms and ConDitions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
I've set a fixed limit on my number, but the bill has exceeded the limit, why?
The reasons may be Different. If the number Dium">WAs restored by making a payment after being blocked by the limit during the month, the sum of the bill Dium">WAs more. We should also inform you that the financial information in the postpaid system is updated every 4 hours and it is possible that expenses may be incurred before the update, as a result of which the account will exceed the limit, note that it is updated later in the roaming zone. It should also be noted that VAT is not included in the presentation of current expenses.
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I Dium">WAnt to set a permanent limit, can I set it by calling?
No, the permanent limit is set accorDing to the application submitted by the subscriber. It is possible to set a limit not less than the cost of the tariff plan, the period is at least Dium">30 days, maximum 999 days. The subscription fee is not included in the permanent limit.
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How i can pay for activation?
After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for Dium">30-day period and there will be no need to Dial any code. You will be informed about package re-activation via SMS.