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What is my SIM-card’s validity period in case of positive account balance?
The validity period of the SIM card is unlimited if the balance of Your account is positive and You use communication servicEs. If you don’t use communication servicEs for more than 3 months, the provision of the ServicEs may be suspended and the contract cancelled unilaterally according to 7.2 of the Terms and Conditions for the provision of mobile communication servicEs of the prepaid payment system of “Telecom Armenia” ОJSC.
The contract can be renewed with the same number within 1 year. To rEstore the number, You must contact the nearEst Team SalEs and Service Office with an identity document and, as a new subscriber, sign an contract with the same number, selecting one of the price plans on sale and paying the price of the selected price plan. If the specified period expirEs, rEstoration of the number will be possible based on its availability. -
Is there a validation period for the accumulated bonus points?
YEs, all the points accumulated in 1 year will have the same validity period. That is in case user registered in 2019 and starts to accumulate points, the accumulated point will be valid until 31.12.2020, points accumulated in 2020 will be valid until 31.12.2021.
In case of no usage of the current bonus points, during the validity period, all the accumulated points will be zeroed on the 31st of December of the next year. The nullification of the accumulated points is performed on yearly basis both for prepaid and postpaid users. Before nullifying the accumulated points users will get WArning notification sms 20 days in advance. In the personal account page user can see the accumulated points and its validity period. In case the user is subscribed to Beeline Bonus program for two or more years, then s/he will have two validity periods for the accumulated points:
- the previous year accumulated points and the current year accumulated points.
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For how long can I use the accumulated points?
The accumulated points can be used both in the current year and until December 31 of the next year.
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Who can benefit from “Team Bonus”?
The program is available both for prepaid and postpaid physical entitiEs of “Team” CJSC, using mobile and convergent bundlEs. The program is also available for the users of “My Company”, who are registered on the tariff plans available for physical entitiEs
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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication servicEs for more than 3 months, the provision of the ServicEs is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication servicEs of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferEs with the operation of the public electronic communications network or the ability of others to use public electronic communications servicEs. -
I use Be Free/Smart price plan, how can I check the balance of inclusions?
You can check the balance and the expiry date for the provided inclusions for both prepaid and postpaid systems via *113# command.
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Can I use the service while outside of Armenia?
It is possible to get "Trusted payment" both in Armenia and in roaming.
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How doEs the "call WAiting" service function?
There are three call WAiting typEs:
• to continue the conversation without receiving the new call
• to accept the second call, interrupting the ongoing conversation
• to talk to the two callers in sequenceto continue the conversation without receiving the new call
After the second ring tone of the second call
for key telephonEs: prEss shortly the "Flash" button, then dial 0
for rotary dial telephonEs: prEss shortly the turn off lever/bar and dial 0
In the event the person making the second call hears a signal, showing that the line is busy.
to accept the second call, interrupting the ongoing conversation
After the second ring tone of the second call
for key telephonEs: prEss shortly the "Flash" button, then dial 1
for rotary dial telephonEs: prEss shortly the turn off lever/bar and dial 1
In the event the second call is connected, and the previous conversation is interrupted.
To talk to the two callers in sequence
After the second ring tone of the second call
for key telephonEs: prEss shortly the "Flash" button, then dial 2
for rotary dial telephonEs: prEss shortly the turn off lever/bar and dial 0
To pass from one caller to the other, please prEss the "Flash" button and dial 2.
In the event of finishing the conversation with one of the subscribers, please prEss the "Flash" button, then prEss 1 and continue talking with both subscribers.