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What is my SIM-card’s validity period in case of positive account balance?
For a prepaid mobile number with a positive balance, if no payment has been made, the account has not been topped up, and the number has not been used for outgoing or incoming (voice or non-voice) calls or for sending SMS messages for a period of three months or more, the number with a positive balance is retained for 6 (six) months after termination of the contract, in accordance with clause 13.2.12 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC. During this period, the contract may be re-concluded, and after the expiration of this period, the same number may be restored subject to the number's availability.
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How to exchange bonus points to the services?
The accumulated points can be exchanged with the mobile internet, sms, minute bundles and other special offers proposed by the Company.
Subscriber can exchange the accumulated points with offered services only when in active status.
Services exchanged for the accumulated bonus points have validity period for 15/30 days, and in case of no usage the activated services will burn with no restore possibility.
Subscriber can exchange the bonus points with the services in 3 WAys:
- through the “Bonus” section of the “My Team” mobile application,
- through the bonus section of the Personal Account on http://www.telecomarmenia.am,
- through USSD menu by dialling *555#.
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How can I change my password?
To change password (free of charge) for key telephones, please dial *99*abcd*ABCD#, for rotary dial telephones, please dial 199abcd ABCD (‘’abcd’’ is the old code, ‘’ABCD’’ is the new code - any four-digit number). If you have forgotten the old code, you need to visit any Team retail store to restore it, where all the changes for passwords will be canceled upon written application.
How can I activate/deactivate immediate call forWArding?
For key telephones, please dial *21*[phone number]#. For rotary dial telephones please dial 121 [telephone number]. Deactivation for key telephones is #21# and for rotary telephones it is 122.How to activate/deactivate ‘’Call WAiting’’ service?
Activation for key telephones is done by dialing *43#, for rotary dial telephones, please dial 143. Service deactivation code for key telephones is #43#, for rotary dial telephones 144. The service is free of charge.