Position Title :

Structural unit:

Customer Care Directorate

Key Responsibilities:

• Make telephone calls to customers to regulate the relationship with them and keep retained.
• Implement warning and prevention calls to customers regarding service disruptions.
• Organize the complaints processing and solution flow.
• Conduct customer satisfaction surveys.

Education:

• University degree   

Qualifications & Skills:

• Customer oriented skills;
• Writing and speaking etiquette;
• Negotiation skills;
• Initiative, innovative attitude;
• Willingness to changes;
• Ability to work independently and take effective decisions;
• Stress resistant and sense of responsibility;
• Excellent communication and cooperation skills;
• Advanced MS Office user;
• Fluency in Armenian and Russian languages, knowledge of English language is a plus.   

Working experience:

• At least 2 years of experience in sales or customer care.   

Package of Benefits:

• Health Insurance;
• Corporate Mobile Service with monthly limit;
• Six paid day-offs annually;
• Attractive discounts and benefits from various entities and sport clubs;
• Corporate events and parties.