Position Title :

Structural unit:

Customer Care Directorate

Key Responsibilities:

• Implement collections/charging of overdue payments.
• Clarify customers’ personal information –address/contact numbers.
• Advice customers on all issues requested.
• Implement pre-warning calls and organize SMS notifications.
• Initiate blocking of the contact numbers with overdue payments.
• Prepare documents and lists of cases for submitting to courts.
• Report on activities on a weekly and monthly basis.

Education:

• University degree  

Qualifications & Skills:

• Advanced user of MS Office with proficiency in Excel;
• Excellent reporting skills;
• Analytical thinking;
• Excellent communication skills;
• Stress resistant, ability to work with hard cases;
• Attention to details and flexibility;
• Excellent team working skills;
• Fluency in Armenian language, knowledge of English and Russian languages.

Working experience:

• At least 1 year of working experience in sales and customer care

PacBenefits:

•  Health Insurance;
• Corporate Mobile Service with monthly limit;
• Six paid day-offs annually;
• Attractive discounts and benefits from various entities and sport clubs;
• Corporate events and parties.