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How to check the balance of "3GB" and "40GB" postpaid internet packages?
To check the balance and the expiry date, dial *2020# command.
Important! If You activate this internet package, but have not used it, You will not be able to check the balance, until You have used some of the volume. -
How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
When the bill is ready for the postpaid system?
The subscriber can see the amount due for the previous month as soon as the bills are ready, from the 2nd to the 4th of each month.
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I use "Let's talk" service, how can I check the expiration date?
You can check via *118# command.
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I use Be Free/Smart price plan, how can I check the balance of inclusions?
You can check the balance and the expiry date for the provided inclusions for both prepaid and postpaid systems via *113# command.
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Why is my number suspended?
There are several options:
1. The number is suspended due to exceeding the limit.
2. The number is suspended due to non-payment. -
The number is in roaming zone, but the expiry date has passed, will it be activated if we make a payment?
Yes, charging for the package may also be done when the number is in roaming zone.
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The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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How can I check the expiration date?
You can check the expiration date by dialing *113# USSD code or the My Team app. Note that the expiration date the system shows is one day more for using mobile services.