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What is my SIM-card’s validity period in case of positive account balance?
For a prepaid mobile number with a positive balance, if no payment has been made, the account has not been topped up, and the number has not been used for outgoing or incoming (voice or non-voice) calls or for sending SMS messages for a period of three months or more, the number with a positive balance is retained for 6 (six) months after termination of the contract, in accordance with clause 13.2.12 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” ОJSC. During this period, the contract may be re-concluded, and after the expiration of this period, the same number may be restored subject to the number's availability.
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I am a Legal Entity and I Box monserrat-medium">WAnt to become a corporate subscriber. What are the required documents?
Тo become a corporate subscriber, a State Registration Certificate, TIN, director's passport and the stamp are required.
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I am the authorized person of the company and I Box monserrat-medium">WAnt to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by a stamp and be signed, and the passport of the authorized person is needed.
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I am a Legal Entity and I Box monserrat-medium">WAnt to become a corporate subscriber. What are the required documents?
To become a corporate subscriber, a State Registration Certificate, TIN, director's passport and the stamp are required.
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I am the authorized person of a company and I Box monserrat-medium">WAnt to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by stamp and be signed, and the passport of the authorized person is needed.
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Can I activate roaming services if I am already outside of the country?
The services can be activated, however, we cannot guarantee that they will work correctly, since this number is already outside the RA.
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Why am I not receiving SMS messages from banks?
It is necessary to apply to the relevant bank so that Your phone number is attached to Your bank card, after which You will receive messages about bank transactions.
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I am a corporate subscriber, can I use the "Personal Account"?
Yes, you can enter at https://telecomarmenia.am/myaccount/b2b.
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Why is my number suspended?
There are several options:
1. The number is suspended due to exceeding the limit.
2. The number is suspended due to non-payment. -
Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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