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- FAQ (47)
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- Team applications (3)
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How can I check the expiration date?
You can check the expiration date by dialing *113# USSD code or the My Team app. Note that the expiration date the system shows is one day more for using mobile services.
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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Can I use the service while outside of Armenia?
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It is possible to get "Trusted payment" both in Armenia and in roaming.
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How can I Block the service with a code? I do not WAnt this service be available for my phone number.
The service cannot be Blocked by any code. To Block it, You can contact the call center or visit the Team office.
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Why can't I use the service?
Next time "Trusted payment" can be received 2 days after the charge of the previously received amount. You can use the service again, when the previous received amount has been charged from the balance. The service is available to prepaid system subscribers, who have been using "Team" mobile network services for more than 3 months.
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In the case of a postpaid system, when is the amount to be paid presented and when is the number Blocked?
The amount payable for the previous month can be visible to the subscriber as soon as the invoices are ready, from the 2nd to the 4th of each month. On the 19th of each month, one-WAy Blocking is carried out-Blocking outgoing calls. On the 1st, there is a two-WAy lock.
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Why can't I make an outgoing call?
If you receive the "it is not allowed to use this service type from your telephone service" message when making an outgoing call, this means, that you have Blocked outgoing calls. If you know the password, please dial #33*ABCD# to unBlock outgoing calls. ABCD is the password.
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How can I activate the "Calling number identification" service?
Thanks to the "Calling number identification" service you can see the mobile or landline number from which you receive a call on your telephone device screen.
The service activation and deactivation is made by the Operator upon your written application.
The application should be submitted to the nearest Team retail store.
The service activation is free of charge.
The monthly subscription fee is 200 AMD/month. -
How can I close my number?
The service activation and deactivation is made by the Operator upon your written application
The application should be submitted at the nearest Team retail store.
The service activation is free of charge. -
How can I change my password?
To change password (free of charge) for key telephones, please dial *99*abcd*ABCD#, for rotary dial telephones, please dial 199abcd ABCD (‘’abcd’’ is the old code, ‘’ABCD’’ is the new code - any four-digit number). If you have forgotten the old code, you need to visit any Team retail store to restore it, where all the changes for passwords will be canceled upon written application.
How can I activate/deactivate immediate call forWArding?
For key telephones, please dial *21*[phone number]#. For rotary dial telephones please dial 121 [telephone number]. Deactivation for key telephones is #21# and for rotary telephones it is 122.How to activate/deactivate ‘’Call WAiting’’ service?
Activation for key telephones is done by dialing *43#, for rotary dial telephones, please dial 143. Service deactivation code for key telephones is #43#, for rotary dial telephones 144. The service is free of charge.