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How can I get internet Settings?
You can get the Settings by dialing *151*2#, after receiving the 2nd SMS You must save them in the phone. Then You must restart Your phone.
If you WAnt to receive internet Settings, please send “2” via SMS to 1212 number. You will receive 2 text messages: the second one must be saved. After saving it, please restart Your phone. Charging for the internet will be in accordance with the price plan, or the services activated. -
The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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Can I use the service while outside of Armenia?
It is possible to get "Trusted payment" both in Armenia and in roaming.
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How is the amount payable presented for postpaid subscribers?
The subscriber can see the amount payable for the previous month immediately after the bills are ready, on the 2nd of each month
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How can I activate the "Calling number identification" service?
Thanks to the "Calling number identification" service you can see the mobile or landline number from which you receive a call on your telephone device screen.
The service activation and deactivation is made by the Operator upon your written application.
The application should be submitted to the nearest Team retail store.
The service activation is free of charge.
The monthly subscription fee is 200 AMD/month. -
What do the numbers of blocked directions mean?
You can choose which direction calls you WAnt to block.
The following 5 options are available.
• 01 – blocks international outgoing calls (00), and outgoing calls directed to services with additional cost (090),
• 02 – blocks international outgoing calls (00), outgoing calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services (090) and "Armenian's world" (*88*, 88),
• 03 – blocks international calls (00), calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services "Armenian's world" (*88*, 88), to other RA and NKR landline networks (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and to services with additional cost (090),
• 04 – blocks international calls, calls to CIS countries, to "Armenian's world" (*88*, 88), to RA and NKR landline network operators (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Team, Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and outgoing calls, directed to services with additional cost (090),
• 05 – block all outgoing calls, except for those to special numbers.
• 06 - allows landline network subscribers (apart from subscribers of Gyumri, Stepanavan and Akhuryan cities, subscribers of Vayk and Goris villages and CDMA subscribers) to make outgoing calls to RA and NKR landline network operators (010, 011, 02,03, 047, 060xx), and blocks outgoing calls to other directions (outgoing international calls (00;*88*, 88), outgoing calls to RA and NKR mobile network operators, to «Dial-up Internet Team» (8888), and to the services with additional cost (090)) -
What do the blocking numbers for directions mean?
You can choose the directions you WAnt to block for calling. Here are 6 available options.
- 01-blocks international outgoing calls (00) and value added services (090)
- 02-blocks international outgoing calls to Georgia, to Commonwealth of Independent States (CIS), Baltic States, blocks calls to value added services (090) and outgoing calls made by ‘’Armenians’ world’’ service (*88*,88)
- 03-blocks international outgoing calls, outgoing calls to Georgia, to Commonwealth of Independent States (CIS), Baltic States, and outgoing calls made by ‘’Armenians’ World’’ service (*88*,88), other fixed (01, 02, 03, 060, 047), and mobile networks of RA and Nagorno-KaRABakh (Vivacell Orange, K-Telecom), ‘’Dial-up Internet Beeline’’ (8888), blocks outgoing calls with value added services (090)
- 04- blocks international outgoing calls, calls to Commonwealth of Independent States (CIS), blocks value added services (090) and outgoing calls made by ‘’Hayeri ashkharh’’ service (88,88), blocks other fixed and mobile networks of RA and Nagorno-KaRABakh, ‘’Dial-up Internet Beeline’’ (8888) and outgoing calls with value added services (090).
- 05-blocks outgoing calls in general excluding calls made to special numbers
- 06-lets the fixed line subscribers, (except for ones of Gyumri, Stepanavan and Akhuryan cities, Vayk, Goris village subscribers and CDMA subscribers), make calls to fixed networks of RA and Nagorno-KaRABakh (010, 011, 02, 03, 047, 060xx) and blocks outgoing calls to other directions (outgoing international calls (00, *88*, 88), blocks outgoing calls to mobile networks of RA and Nagorno-KaRABakh, ‘’Dial-up Internet Beeline’’ (8888) and calls to value added services (090).
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Will the service get activated automatically after suspension period?
Yes, the service gets automatically activated after expiration of suspension period and subscription fee is charged on your balance, starting from the day of reactivation.
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How can I get a detailed bill?
Detailed bills are presented to individuals upon written application, submitted by the landline telephone number owner or his/her authorized person (by notarized power of attorney) when visiting a Team retail store.
Individuals need to submit:
- passport
- notarized power of attorney (if the applicant is not the telephone number owner).
- you can receive a detailed bill by submitting your passport, power of attorney written by the subscriber without notarization, as well as a copy of the subscriber's passport (if the applicant is not a subscriber, but is registered at the address where the telephone number functions)
- пsubmits an application to receive a detailed bill
- pays the service fee.
Service fee
For subscriber, who are landline telephone communication individuals:
A detailed bill for outgoing calls (for each 1 page of the detailed bill) is 10 AMD
A detailed bill (sent via e-mail) 0 AMD
Prices are presented in AMD, inclusive VAT.
A detailed bill for outgoing calls is provided with a restriction of up to 5 years, calculated from the moment of application receipt. -
How can I get information concerning my debt?
Call to number 115 in Yerevan: Please dial 115 short number, and enter your six-digit telephone number following the instructions of the answering machine, after which the information on your debt amount will be presented to you via voice message.
Call to number 115 in regions of Armenia: Please dial 115 short number, and enter your eight-digit telephone number following the instructions of the answering machine, i.e. the regional code + the telephone number, without dialing 0, after which the information on your debt amount will be presented to you via voice message.
The information concerning your debt is presented in 3 languages - Armenian, Russian, and English.
Calls to 115 short number from a landline telephone number are free of charge.
The service is provided free of charge when calling from Team mobile telephone numbers.
The subscribers can receive information concerning their debt amount for landline telephone communication services for the previous month as of the 3-rd day of each month.