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- Device settings (47)
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During what period can I pay for the service before the termination of the contract?
Within 60 days after the end of the active period of the package for COMBO 2, and for COMBO 3 within 51 days after the end of the active period of the package
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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How i can pay for activation?
After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for 30-day period and there will be no need to dial any code. You will be informed about package re-activation via SMS.
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Why can't I use the service?
Next time "Trusted payment" can be received 2 days after the charge of the previously received amount. You can use the service again, when the previous received amount has been charged from the balance. The service is available to prepaid system subscribers, who have been using "Team" mobile network services for more than 3 months.
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How the amount will the charged if there is no sufficient amount on the balance?
The period of the transferred amount is 3 days, after which "Trusted Payment" amount will be charged automatically, even if there is no corresponding amount on the account.
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How does the "call WAiting" service function?
There are three call WAiting types:
• to continue the conversation without receiving the new call
• to accept the second call, interrupting the ongoing conversation
• to talk to the two callers in sequenceto continue the conversation without receiving the new call
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 0
for rotary dial telephones: press shortly the turn off lever/bar and dial 0
In the event the person making the second call hears a signal, showing that the line is busy.
to accept the second call, interrupting the ongoing conversation
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 1
for rotary dial telephones: press shortly the turn off lever/bar and dial 1
In the event the second call is connected, and the previous conversation is interrupted.
To talk to the two callers in sequence
After the second ring tone of the second call
for key telephones: press shortly the "Flash" button, then dial 2
for rotary dial telephones: press shortly the turn off lever/bar and dial 0
To pass from one caller to the other, please press the "Flash" button and dial 2.
In the event of finishing the conversation with one of the subscribers, please press the "Flash" button, then press 1 and continue talking with both subscribers. -
How can I activate / deactivate call forWArding when there is no answer?
For telephones with all incoming calls instant call forWArding preference only when the subscriber doesn't answer first four telephone calls.
Activation:
for key telephones, please dial *61* [telephone number] #
for rotary dial telephones, please dial 161 [telephone number]
Deactivation:
for key telephones, please dial #61#
for rotary dial telephones, please dial162
The tariffication of the forWArded call is made pursuant to the tariff plan. -
How can I terminate landline service contract?
To cancel the contract, the person after whom the landline service contract WAs formed, should visit Beeline retail store along with his passport. After making required payments, the contract for the service provision will be canceled.
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Will the service get activated automatically after suspension period?
Yes, the service gets automatically activated after expiration of suspension period and subscription fee is charged on your balance, starting from the day of reactivation.
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How can I get information concerning my debt?
Call to number 115 in Yerevan: Please dial 115 short number, and enter your six-digit telephone number following the instructions of the answering machine, after which the information on your debt amount will be presented to you via voice message.
Call to number 115 in regions of Armenia: Please dial 115 short number, and enter your eight-digit telephone number following the instructions of the answering machine, i.e. the regional code + the telephone number, without dialing 0, after which the information on your debt amount will be presented to you via voice message.
The information concerning your debt is presented in 3 languages - Armenian, Russian, and English.
Calls to 115 short number from a landline telephone number are free of charge.
The service is provided free of charge when calling from Team mobile telephone numbers.
The subscribers can receive information concerning their debt amount for landline telephone communication services for the previous month as of the 3-rd day of each month.