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How can I sign up for “Personal Account’’?
You can sign up for ‘’Personal Account’’ through www.telecomarmenia.am website or through ‘’My Team’’ application.
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I've set a fixed limit on my number, but the bill has exceeded the limit, why?
In case of exhaustion of the subscriber's negative balance limit, the oPerator may not interrupt the session of the service provided at the moment (call, GPRS roaming), for the use of which the accrued amount is subject to collection.:
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Do these settings also work in roaming, or does the APN change?
APN remains the same, regardless of the fact that the number is in roaming.
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How can I register internet settings for an Android system phone device?
The following steps can register the internet settings for phones oPerating with Android system: Settings-> More networks-> Mobile networks-> Access Point Name / APN. You must create or add a new APN and register the following data: Name- Team, APN - internet․ You must save the registered paraMeters and restart Your phone. SMS settings can be registered also by sending “2” text to 1212 number.
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How can I register Internet settings for phones with IOS system?
The internet settings for phones oPerating with IOS system can be registered manually only.
Simply follow these steps: Settings-> Cellular Data-> Cellular Data Network. In "Cellular Data" section you need to register the following data: Name- Team, APN- internet. You must save the registered paraMeters and restart Your phone. -
Can I use the service while outside of Armenia?
It is possible to get "Trusted payment" both in Armenia and in roaming.
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I paid an excess amount, what will happen to that amount?
In case of a postpaid system, the excess amount remains on the account, as an overpayment, until the next month’s bill is submitted.
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How can I activate the "Calling number identification" service?
Thanks to the "Calling number identification" service you can see the mobile or landline number from which you receive a call on your telephone device screen.
The service activation and deactivation is made by the OPerator upon your written application.
The application should be submitted to the nearest Team retail store.
The service activation is free of charge.
The monthly subscription fee is 200 AMD/month. -
How can I close my number?
The service activation and deactivation is made by the OPerator upon your written application
The application should be submitted at the nearest Team retail store.
The service activation is free of charge. -
What do the numbers of blocked directions mean?
You can choose which direction calls you WAnt to block.
The following 5 options are available.
• 01 – blocks international outgoing calls (00), and outgoing calls directed to services with additional cost (090),
• 02 – blocks international outgoing calls (00), outgoing calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services (090) and "Armenian's world" (*88*, 88),
• 03 – blocks international calls (00), calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services "Armenian's world" (*88*, 88), to other RA and NKR landline networks (01, 02, 03, 060, 047), to RA and NKR mobile network oPerators (Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and to services with additional cost (090),
• 04 – blocks international calls, calls to CIS countries, to "Armenian's world" (*88*, 88), to RA and NKR landline network oPerators (01, 02, 03, 060, 047), to RA and NKR mobile network oPerators (Team, Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and outgoing calls, directed to services with additional cost (090),
• 05 – block all outgoing calls, except for those to special numbers.
• 06 - allows landline network subscribers (apart from subscribers of Gyumri, Stepanavan and Akhuryan cities, subscribers of Vayk and Goris villages and CDMA subscribers) to make outgoing calls to RA and NKR landline network oPerators (010, 011, 02,03, 047, 060xx), and blocks outgoing calls to other directions (outgoing international calls (00;*88*, 88), outgoing calls to RA and NKR mobile network oPerators, to «Dial-up Internet Team» (8888), and to the services with additional cost (090))