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How long can I use my SIM-card in case of zero or negative account balance?
If the balance of Your account is zero or negative and You do not use communication services for more than 3 months, the provision of the Services is suspended and the contract is cancelled unilaterally according to 11.2 of the Terms and Conditions for the provision of mobile communication services of the prepaid payment system of “Telecom Armenia” OJSC.
You have connected equipment to a public electronic communications network that is incompatible with or interferes with the operation of the public electronic communications network or the ability of others to use public electronic communications services. -
If there is no charging period, can I go without charging and talking even for 1 year?
Yes, if Your balance is not zero. If it is zero, then You can use only incoming services (receive calls and SMS).
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Can I use the "Call me" and the "Recharge my balance" services while in roaming?
Yes, it is possible.
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How can I contact the operator while in roaming?
You can call the toll-free number +37480000612, contact an online consultant or through our Facebook page.
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I WAnt to call just one person with a hidden caller ID, but not to other numbers.
To make a call with hidden caller ID to only one subscriber, You can activate ‘’Incognito’’ service by dialing *171# command, then before calling dial #31# before the number. The daily fee of the service is 25 AMD. The service can be used only if the balance is positive. The service remains active until it’s deactivated.
To deactivate it is necessary to dial the *110*070# command. After deactivating the service #31# will no longer be active. -
How to make a call with a hidden caller ID?
You can activate the "Calling Line Identification Restriction" service by dialing *110*071#, and deactivate it by dialing *110*070#. The service price for prepaid system numbers is AMD 20 per day. The service activation price for the postpaid system subscribers is AMD 1000 per month.
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I've set a fixed limit on my number, but the bill has exceeded the limit, why?
In case of exhaustion of the subscriber's negative balance limit, the operator may not interrupt the session of the service provided at the moment (call, GPRS roaming), for the use of which the accrued amount is subject to collection.:
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I WAnt to set a permanent limit, can I set it by calling?
No, you can also apply for a fixed limit electronically. Download the "Application for a Fixed Limit" from the "useful documents |team" section fill it out, and send it to our email address: customercare@telecomarmenia.am. A fixed limit is set for an indefinite period.
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How can I block the service with a code? I do not WAnt this service be available for my phone number.
The service cannot be blocked by any code. To block it, You can contact the call center or visit the Team office.
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In the case of a postpaid system, when is the amount to be paid presented and when is the number blocked?
The amount payable for the previous month can be visible to the subscriber as soon as the invoices are ready, from the 2nd to the 4th of each month. On the 19th of each month, one-WAy blocking is carried out-blocking outgoing calls. On the 1st, there is a two-WAy lock.