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Will my status and accumulated points be saved in the new Bonus program?
If you have GOLD and VIP status, it will be saved when you sign up for a new program. VIP status will be renamed Platinum in the new program.
Your status will be saved until 31.12.2020 to be enrolled in a new program, after which it will be valid for 6 months, then your status will be reviewed in accordance with the relevant program rules.
If you have send request for points saving (06744040) then your points have been saved and will be transferred to your account after signing up to the new program.
Points will be retained until 31.12.2020 to sign up for a new program.
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What is status of the Team Bonus program and how is it granted?
Once registered to the Program, the users will be given a membership status according to the monthly expenses for mobile and convergent services of “Team” CJSC (computed cumulatively for the last six months).
Statuses to be assigned to the subscribers are the following:
- Standard status (>100/
- Silver status(>13 000/
- Gold status (>37 000/<£77 999 AMD)
- Platinum status (>78 000 AMD)
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I am the authorized person of the company and I WAnt to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by a stamp and be signed, and the passport of the authorized person is needed.
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I am the authorized person of a company and I WAnt to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by stamp and be signed, and the passport of the authorized person is needed.
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I use monthly internet service, how can I check the balance of MB?
You can check the data usage via *203# command in case of “Giga” service.
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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How can I activate the "Calling number identification" service?
Thanks to the "Calling number identification" service you can see the mobile or landline number from which you receive a call on your telephone device screen.
The service activation and deactivation is made by the Operator upon your written application.
The application should be submitted to the nearest Team retail store.
The service activation is free of charge.
The monthly subscription fee is 200 AMD/month. -
How can I close my number?
The service activation and deactivation is made by the Operator upon your written application
The application should be submitted at the nearest Team retail store.
The service activation is free of charge. -
How can I change my password?
To change password (free of charge) for key telephones, please dial *99*abcd*ABCD#, for rotary dial telephones, please dial 199abcd ABCD (‘’abcd’’ is the old code, ‘’ABCD’’ is the new code - any four-digit number). If you have forgotten the old code, you need to visit any Team retail store to restore it, where all the changes for passwords will be canceled upon written application.
How can I activate/deactivate immediate call forWArding?
For key telephones, please dial *21*[phone number]#. For rotary dial telephones please dial 121 [telephone number]. Deactivation for key telephones is #21# and for rotary telephones it is 122.How to activate/deactivate ‘’Call WAiting’’ service?
Activation for key telephones is done by dialing *43#, for rotary dial telephones, please dial 143. Service deactivation code for key telephones is #43#, for rotary dial telephones 144. The service is free of charge. -
What do the numbers of blocked directions mean?
You can choose which direction calls you WAnt to block.
The following 5 options are available.
• 01 – blocks international outgoing calls (00), and outgoing calls directed to services with additional cost (090),
• 02 – blocks international outgoing calls (00), outgoing calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services (090) and "Armenian's world" (*88*, 88),
• 03 – blocks international calls (00), calls to Georgia, CIS and Baltic countries, and outgoing calls to, directed to services "Armenian's world" (*88*, 88), to other RA and NKR landline networks (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and to services with additional cost (090),
• 04 – blocks international calls, calls to CIS countries, to "Armenian's world" (*88*, 88), to RA and NKR landline network operators (01, 02, 03, 060, 047), to RA and NKR mobile network operators (Team, Viva Cell, Orange, K-Telecom), to «Dial-up Internet Team» (8888), and outgoing calls, directed to services with additional cost (090),
• 05 – block all outgoing calls, except for those to special numbers.
• 06 - allows landline network subscribers (apart from subscribers of Gyumri, Stepanavan and Akhuryan cities, subscribers of Vayk and Goris villages and CDMA subscribers) to make outgoing calls to RA and NKR landline network operators (010, 011, 02,03, 047, 060xx), and blocks outgoing calls to other directions (outgoing international calls (00;*88*, 88), outgoing calls to RA and NKR mobile network operators, to «Dial-up Internet Team» (8888), and to the services with additional cost (090))
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