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We use COMBO plan, but we don’t make use of mobile number. Will my phone be charged if we make a payment?
Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.
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The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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How can I activate / deactivate call forWArding when there is no answer?
For telephones with all incoming calls instant call forWArding preference only when the subscriber doesn't answer first four telephone calls.
Activation:
for key telephones, please dial *61* [telephone number] #
for rotary dial telephones, please dial 161 [telephone number]
Deactivation:
for key telephones, please dial #61#
for rotary dial telephones, please dial162
The tariffication of the forWArded call is made pursuant to the tariff plan. -
How can I get a detailed bill?
Detailed bills are presented to individuals upon written application, submitted by the landline telephone number owner or his/her authorized person (by notarized power of attorney) when visiting a Team retail store.
Individuals need to submit:
- passport
- notarized power of attorney (if the applicant is not the telephone number owner).
- you can receive a detailed bill by submitting your passport, power of attorney written by the subscriber without notarization, as well as a copy of the subscriber's passport (if the applicant is not a subscriber, but is registered at the address where the telephone number functions)
- пsubmits an application to receive a detailed bill
- pays the service fee.
Service fee
For subscriber, who are landline telephone communication individuals:
A detailed bill for outgoing calls (for each 1 page of the detailed bill) is 10 AMD
A detailed bill (sent via e-mail) 0 AMD
Prices are presented in AMD, inclusive VAT.
A detailed bill for outgoing calls is provided with a restriction of up to 5 years, calculated from the moment of application receipt.
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