FAQ
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USSD commands
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I use monthly internet service, how can I check the balance of MB?
You can check the data usage via *203# command in case of “Giga” service.
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I use Be Free/Smart price plan, how can I check the balance of inclusions?
You can check the balance and the expiry date for the provided inclusions for both prepaid and postpaid systems via *113# command.
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I use "Let's talk" service, how can I check the expiration date?
You can check via *118# command.
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How can I transfer money to another subscriber?
"Balance Transfer" service code is *145*0xxxxxxxx*sum#. The price of each transfer is 3 AMD. You can transfer starting from 10 AMD. Transfer is possible for 5 times a day. The service is available not to all price plans.
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How can I borrow money?
You can use "Trusted payment" service. The service is activated via *141# code. The service price is 29 AMD, the sum is provided for 3 days. By dialing *142# You can check the provided amount. The service is available for prepaid subscribers, who are using “Team” mobile network services for more than 3 months.
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How to make a call with a hidden caller ID?
You can activate the "Calling Line Identification Restriction" service by dialing *110*071#, and deactivate it by dialing *110*070#. The service price for prepaid system numbers is AMD 20 per day. The service activation price for the postpaid system subscribers is AMD 1000 per month.
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I want to call just one person with a hidden caller ID, but not to other numbers.
To make a call with hidden caller ID to only one subscriber, You can activate ‘’Incognito’’ service by dialing *171# command, then before calling dial #31# before the number. The daily fee of the service is 25 AMD. The service can be used only if the balance is positive. The service remains active until it’s deactivated. To deactivate it is necessary to dial the *110*070# command. After deactivating the service #31# will no longer be active.
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How may I deactivate SMS ads notifications?
You can opt out of commercial SMS messages by dialing 100 .
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How can I check the balance (for corporate subscribers)?
To get information about the balances of services, included in your price plan, you can dial *113# code․ To check the balance of your corporate account, dial the code *109#.
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How to check the balance of "3GB" and "40GB" postpaid internet packages?
To check the balance and the expiry date of «3GB» package , dial *217# . To check the balance and the expiry date of «40GB» package , dial *220# . Important! If You activate this internet package, but have not used it, You will not be able to check the balance, until You have used some of the volume.
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How to change the SMS language in the Team?
For Armenian -dial the command *175*1# For Russian -dial the command *175*2# For English -dial the command *175*3#
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I use monthly internet service, how can I check the balance of MB?
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Balance check
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In the case of a postpaid system, when is the amount to be paid presented and when is the number blocked?
The amount payable for the previous month can be visible to the subscriber as soon as the invoices are ready, from the 2nd to the 4th of each month. On the 19th of each month, one-way blocking is carried out-blocking outgoing calls. On the 1st, there is a two-way lock.
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I paid an excess amount, what will happen to that amount?
In case of a postpaid system, the excess amount remains on the account, as an overpayment, until the next month’s bill is submitted.
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How can I check the balance?
You can check their balance by dialing the *102# or via the “My Team” application.You can see the expenses for the current month by typing the command *102# in the case of a postpaid system.
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In the case of a postpaid system, when is the amount to be paid presented and when is the number blocked?
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Documentation
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I am the authorized person of a company and I want to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by stamp and be signed, and the passport of the authorized person is needed.
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I am a Legal Entity and I want to become a corporate subscriber. What are the required documents?
Тo become a corporate subscriber, a State Registration Certificate, TIN, director's passport and the stamp are required.
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Can I terminate the contract online?
You can initiate the contract termination process online if it was originally concluded online. Learn more here: https://www.telecomarmenia.am/en/termination-application
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I am the authorized person of a company and I want to go to a retail store to make a deal. What documents should be presented?
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Limit
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Why is my number suspended?
There are several options:1. The number is suspended due to exceeding the limit.2. The number is suspended due to non-payment.
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I have not set a limit on the number, what limit is set?
If the limit is not set based on a written application, the system will automatically set the limit to 3,000 drams. You can get information about the limit by dialing *110*321#.
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I want to set a permanent limit, can I set it by calling?
No, you can also apply for a fixed limit electronically. Download the "Application for a Fixed Limit" from the "useful documents |team" section fill it out, and send it to our email address: customercare@telecomarmenia.am. A fixed limit is set for an indefinite period.
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I've set a fixed limit on my number, but the bill has exceeded the limit, why?
In case of exhaustion of the subscriber's negative balance limit, the operator may not interrupt the session of the service provided at the moment (call, GPRS roaming), for the use of which the accrued amount is subject to collection.:
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May I decrease the set limit on my number?
Yes, based on the application, you can reduce the contract limit by at least 500 AMD.
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Why is my number suspended?
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SMS settings
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Why can’t I send SMS?
You need to register SMS center number in Your phone settings in SMS section. The SMS center number is +374 91 000301. If You are using an iPhone, dial **5005*7672*+37491000301#, and save changes.
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Why am I not receiving SMS messages from banks?
It is necessary to apply to the relevant bank so that Your phone number is attached to Your bank card, after which You will receive messages about bank transactions.
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Can I use the SMS messages provided by the price plan in the roaming zone?
No, you cannot use the SMS messages of the price plan in the roaming zone.
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Why can’t I send SMS?
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Roaming
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Can I top up my phone balance in roaming?
Yes, You can top up Your balance in roaming via online payment, through terminals, depending on the country You are in.
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Can I use the "Trusted payment" service in roaming?
Yes, if You use the number for more than 3 months, this service is also available in roaming.
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How can I contact the operator while in roaming?
You can call the toll-free number +37480000612, contact an online consultant or through our Facebook page.
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Can I use the "Call me" and the "Recharge my balance" services while in roaming?
Yes, it is possible.
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Is an incoming SMS charged in roaming?
Incoming SMS is free of charge in roaming.
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Can I activate roaming services if I am already outside of the country?
The services can be activated, however, we cannot guarantee that they will work correctly, since this number is already outside the RA.
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Can I top up my phone balance in roaming?